Cyara

Cyara Customer Experience Assurance Platform

About Cyara

We eradicate bad customer experience

Our story & mission

AI-led CX productivity, growth & assurance

Cyara is the global leader in AI-powered customer experience assurance, committed to eradicating bad CX. As the only unified platform for continuous testing and monitoring across voice, digital, messaging, and conversational AI channels, Cyara empowers hundreds of the world’s leading brands to optimize more than 350 million customer journeys every year. With enterprises rapidly deploying agentic AI systems that adapt, learn, and make autonomous decisions in real time, Cyara provides the assurance layer that turns pilots into production-ready deployments—testing AI agents with AI agents to catch what scripts can’t. From full journey visibility to AI governance, trust validation, and compliance, Cyara ensures every touchpoint works flawlessly and every AI interaction solves customer problems while delighting them in the process. Cyara helps businesses deliver secure, friction-free, and high-quality CX at scale.

450+

Top enterprise customers

15B+

Data points captured annually

1M+

Assured AI-generated responses

350M+

Customer journeys each year

334%

of ROI realized

Innovation in AI & automation

No one protects you like Cyara

computer monitor with circle network

Omni-channel assurance

Test, monitor, and optimize across all communication channels — voice, digital, and AI

jigsaw puzzle piece with key

Platform agnostic

Integrate with all major CCaaS, UCaaS providers & bot development technologies

Rocket ship in circle

End-to-end testing, monitoring, & optimization

Assure the end-to-end customer journey from agents, to bots, to your end-customer

Gear with AI stars

Ease-of-use

No-code solution enabling a collaborative, intuitive, streamlined approach to desing-driven testing & monitoring

Read more about the Cyara platform

Why businesses trust Cyara

The No. 1 choice of the world’s most-powerful brands

  • ADP
  • Amazon
  • AT&T
  • Salesforce
  • Vodafone
  • eBay
  • Microsoft
  • Blue California
  • Liberty Mutual Insurance
  • Agero
  • Anthem
  • Zoom
G2

See what our customers are saying

Game Changer for Automated CX

Five stars

Cyara is the gold standard for automated customer experience (CX) assurance. What stands out most is its ability to simulate real-world customer interactions across voice and digital channels with astonishing accuracy.

Read full review >

Surajit N.
QA Consultant | Enterprise

Cyara is an invaluable product for every organization

Five stars

Cyara has multiple innovative products that completely transform the ability of a company to more quickly and effectively complete UAT, Regression Testing, and Automate validation and functionality of Carriers, Contact Centers, PBX systems, and Chat systems.

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Verified User in Telecommunications
Enterprise

Great IVR and NLP testing tool

Five stars

Ease of use and nice UI. Solid functionality and fit for our team IVR testing and Natural Language functional and regression testing.

Read full review >

May – Ampawan N.
App Suite Quality Engineer | Enterprise

FAQ

Cyara is the global leader in AI-powered customer experience assurance and call testing solutions. We turn customer experience into a growth engine and strategic advantage — because when communication fails, trust erodes, revenue disappears, and regulators notice.

As CX becomes mission-critical and AI reshapes contact centers, Cyara is uniquely positioned at the intersection of automation, assurance, and GenAI-driven testing and monitoring.

As the No. 1 leader in AI-powered customer experience (CX) assurance and productivity, Cyara serves Fortune2000 enterprises by testing, monitoring, and optimizing omnichannel customer journeys across voice, chatbots, and all digital channels, including AI-emerging channels.

Our platform helps companies reduce downtime, accelerate innovation, and ensure every customer experience is well tested and proactively monitored before customers notice issues.

Cyara is a global company with teams and customers across North America, Europe, Asia Pacific, and beyond. Find our office locations and contact information here.

Cyara is trusted by hundreds of enterprises around the world, including brands like Microsoft, AT&T, Liberty Mutual, ADP, Zoom, Salesforce, Vodafone, Agero, and many other top 10 companies from every industry.

For years, AI has been at the core of Cyara’s CX solutions, from early adoption of machine learning and natural language processing, to the launch of its next-generation platform, a unified solution that empowers enterprises to scale AI with confidence, prevent costly CX breakdowns, and drive consistent growth.

The platform’s expanded solution set integrates advanced AI validation, real-time monitoring, and no-code test automation into a single, enterprise-grade solution. Designed to replace fragmented tools and manual processes, Cyara’s platform enables global organizations to accelerate innovation, reduce risk, and deliver consistent, high-quality CX across voice, digital, and GenAI-powered channels.