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Xchange 2025 – The Customer Experience Transformation Conference

Reimagine CX Unleash CX Excellence through AI Innovation
Cyara Xchange April 2-4 2025 Austin Texas

We thank our attendees, guest speakers, and generous sponsors for joining us at Cyara Xchange 2025!

We hope attendees benefited from their Cyara Xchange experience, and are busy imagining ways to apply what they learned to improve their customer experience. We’ll see you at Cyara Xchange in the spring of 2026. Watch for details to be announced soon!

Companies attending Xchange included:

  • Allstate
  • American Airlines
  • AT&T
  • BMO
  • Cigna
  • Deloitte
  • Genesys
  • Google Fiber / GFiber
  • Nationwide
  • Omilia - Conversational Intelligence
  • PayPal
  • Sallie Mae
  • UnitedHealth Group
    • About Xchange
    • Videos & Photos
    • Sponsors

    Why Attend Xchange?

    Xchange is the only industry event focused solely on customer experience assurance, where you’ll come together with peers and industry experts, as well as Cyara leaders and product teams, to network, collaborate, and gain new strategies to help you achieve this year’s CX objectives and elevate key contact center performance metrics.

    Xchange is the destination for CX leaders looking to empower their teams to:

    • Design and deliver flawless conversational AI and IVR performance, for better customer experiences across every channel
    • Accelerate functional, regression, and performance testing with automation, as well as expand the depth and breadth of your test coverage
    • Achieve end-to-end testing and monitoring in a CCaaS or premise environment
    • Reduce risk by ensuring proper governance and compliance
    • Address real-time agent voice quality and environment issues without taxing your IT teams

    What You Can Expect from Xchange

    Calendar with two days checked

    A full day of intensive knowledge-sharing, interactive breakout sessions, expert-led demos, best practices, success stories, and valuable networking.

    Location pointer with checkmark

    Direct access to Cyara product teams and executives, for exclusive insights into our product roadmap and upcoming feature releases.

    Gear with checkmark

    Earn your Certification by adding-on the Certification Workshops during registration! This exclusive opportunity is offered by the Cyara Academy, and gives ticket-holders access to a full day of focused sessions on Cyara’s Core Products and Botium.

    Chatbot

    Expert insights into today’s most top-of-mind questions about leveraging conversational AI technology, including how businesses can responsibly implement chatbots, how to protect your organization and your customers’ data through conversational AI security and compliance testing, how to maintain momentum in development as technology continues to evolve, and more.

    Technology brain

    Fireside chats with leaders of global brands to hear how they leveraged Cyara solutions to overcome obstacles with their CX testing, conversational AI performance, remote agent monitoring, and more.

    Lightbulb

    Tangible next steps to take toward meeting your customer experience KPIs and improving key contact center performance metrics.

    Xchange 2025
    Play
    Scaling law and the pace of innovation - Rishi Rana, Cyara Xchange 2025
    Play
    AI in user acceptance testing - Peter Nilsson, Connie Mliziva, and Jeff Lyons at Xchange 2025
    Play
    Introducing Cyara Copilot - Christoph Börner at Cyara Xchange 2025
    Play

    Watch the Session Replays

    Thank you for your request. Check your email for details.

    CXChronicles Interviews

    Listen in as CXChronicles’ Adrian Brady Cesana interviews speakers at Cyara Xchange 2025.

    Adrian Brady-Cesana with Rishi Rana
    Play

    Cyara CEO Rishi Rana interview

    Adrian Brady-Cesana with Abhijit Banerjee
    Play

    Abhijit Banerjee interview

    Adrian Brady-Cesana with Erica McMannes
    Play

    Instant Teams cofounder & CCO Erica McMannes interview

    Adrian Brady-Cesana with Mitch Risner
    Play

    Cyara CRO Mitch Risner interview

    Adrian Brady-Cesana with Peter Nilsson
    Play

    Microsoft’s Peter Nilsson & Aravinda Damarla interview

    Scenes from the event

  • Sponsor Hallway Xchange 2025
  • Sponsor Hallway 2 Xchange 2025
  • Salesforce and Microsoft Breakout Xchange 2025
  • Rishi Rana Keynote Xchange 2025
  • Rishi Rana Audience Keynote Xchange 2025
  • Rishi Keynote Full Audience TOP PICTURE Xchange 2025
  • Rishi Keynote Audience Full View Xchange 2025
  • Rishi Amy and Janet Keynotes Xchange 2025
  • Partners Xchange 2025
  • Partner Panel Xchange 2025
  • NICE Sponsors Xchange 2025
  • Kenway Breakout Xchange 2025
  • Janet Vito Host Full Audience Xchange 2025
  • Janet Vito onstage at Cyara Xchange 2025
  • Discover Panel Xchange 2025
  • Dexcom Breakout Xchange 2025
  • Dave Vernon Xchange 2025
  • Cxchronicles Panel Xchange 2025
  • CXchronicles Mainstage panel with Audience Xchange 2025
  • Customer Panel Xchange 2025
  • Customer Panel Audience Xchange 2025
  • Cigna Breakout Session Xchange 2025
  • Christoph Main Stage Xchange 2025
  • Canada life and Major Financial Inst Breakout Xchange 2025
  • Awards New Jersey Xchange 2025
  • Awards Cigna Xchange 2025
  • Awards Att Xchange 2025
  • Audience General Sessions Xchange 2025
  • Amy Wilkinson Full Audience Keynote Xchange 2025
  • All 3 Award Winners Xchange 2025
  • Alight Breakout Xchange 2025
  • Adrien CXCHronicles Xchange 2025
  • Sponsor Hallway Xchange 2025
  • Sponsor Hallway 2 Xchange 2025
  • Salesforce and Microsoft Breakout Xchange 2025
  • Rishi Rana Keynote Xchange 2025
  • Rishi Rana Audience Keynote Xchange 2025
  • Rishi Keynote Full Audience TOP PICTURE Xchange 2025
  • Rishi Keynote Audience Full View Xchange 2025
  • Rishi Amy and Janet Keynotes Xchange 2025
  • Partners Xchange 2025
  • Partner Panel Xchange 2025
  • NICE Sponsors Xchange 2025
  • Kenway Breakout Xchange 2025
  • Janet Vito Host Full Audience Xchange 2025
  • Janet Vito onstage at Cyara Xchange 2025
  • Discover Panel Xchange 2025
  • Dexcom Breakout Xchange 2025
  • Dave Vernon Xchange 2025
  • Cxchronicles Panel Xchange 2025
  • CXchronicles Mainstage panel with Audience Xchange 2025
  • Customer Panel Xchange 2025
  • Customer Panel Audience Xchange 2025
  • Cigna Breakout Session Xchange 2025
  • Christoph Main Stage Xchange 2025
  • Canada life and Major Financial Inst Breakout Xchange 2025
  • Awards New Jersey Xchange 2025
  • Awards Cigna Xchange 2025
  • Awards Att Xchange 2025
  • Audience General Sessions Xchange 2025
  • Amy Wilkinson Full Audience Keynote Xchange 2025
  • All 3 Award Winners Xchange 2025
  • Alight Breakout Xchange 2025
  • Adrien CXCHronicles Xchange 2025
  • Omilia - Conversational Intelligence
    Nice

    Organizations interested in sponsoring the Cyara Xchange CX Conference should contact Laura Szczepanski, Cyara Director, Events & Partner Marketing.

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