April 28-30, 2026 | Dallas, TX
Where CX & AI Converge
Your CX excellence starts in:
Why attend Xchange 2026?
Last year, we broke records. This year, we’re breaking new ground. At Xchange, you’ll preview our new AI-native platform, and:
Push the boundaries of AI
Evolve from scripted to hybrid to fully agentic systems that think, act, and assure.
Learn to speak the CFO’s language
Connect every CX defect to revenue impact, and redefine CX as a growth engine.
Move from “Does it work?” to “Does it amaze customers?”
Get ready for unpredictable journeys, millions of test paths, and proactive monitoring across complex omnichannel systems.
Replace static reports with real-time intelligence
Get a deep dive into insights that show lost revenue churn risk and predictive trends – all powered by “what-if?” models.
Network with the best in CX
Meet the visionary leaders, global enterprises, and innovators shaping the next generation of customer experience.
What’s new for 2026
Who attends
Join the leaders who are moving from what works to assuring what matters. Xchange brings together:
You’ll join hundreds of peers as we unveil a new system of intelligence for CX. This is where decision-makers will meet, share, and shape what’s next.
The world’s most customer-obsessed organizations come together at Xchange. Join them.
Schedule highlights
Tuesday, April 28
Hands-on certification workshops + Welcome reception
Wednesday, April 29
Keynotes • Breakouts • Customer awards • Evening party
Thursday, April 30
Breakfast & closing conversations
Celebrate CX Excellence
At Xchange 2026, we’ll shine a spotlight on the enterprises that are redefining customer experience. Don’t miss the moment when the industry’s top innovators take the stage.
Awards will include:
CX Growth Catalyst of the Year
Honoring the organization driving measurable business growth through exceptional CX
CX Innovation Excellence of the Year
Recognizing bold, transformative use of technology to advance customer engagement
CX New Champion of the Year
Celebrating emerging leaders making their mark with fresh approaches to CX assurance
Be in the room when we celebrate the visionaries shaping CX – and get inspired to claim the spotlight in 2027.
Venue: Dallas, Texas
Experience Xchange in the heart of Dallas at Thompson Dallas, a luxury hotel with skyline views, a rooftop pool, and world-class dining.
Testimonials
The sheer quality of the presenters was brilliant thank you all so much for organization – I really enjoyed it and got loads out of it :) much appreciated!
Past Xchange attendee
It is an eye-opener for me, learning a lot of things about how Cyara is actually maturing and growing their platforms. I am happy that I am here!
Abhijit Banerjee – Canada Life
If the Xchange were a ball at Yankee stadium, you guys were Babe Ruth and smashed it out of the park!
Past Xchange attendee
Well organized and professionally conducted events. Every session was properly planned and timed and did not extend beyond the schedule so that we could attend all sessions possible, in time. Venue was very nice and the stay along with the ambience was very pleasing. Kudos to Cyara and the event planning teams at Cyara for organizing such a wonderful event.
Past Xchange attendee
One of the big key take-aways is we got a lot of work to do!
Peter Nilsson – Microsoft
Great opportunity for hands on users to connect and learn from each other!
Past Xchange attendee
Great opportunity to network and learn more about products offered!
Past Xchange attendee
An amazing event, tons of great ideas + new learnings to bring back to team & customers.
Past Xchange attendee
The speakers of the topics I attended were knowledgeable and approachable on the topics, we were able to get a good idea of how other companies use the Cyara products and what new products we may be interested in.
Past Xchange attendee
(Looking forward) to take the learnings from Xchange, and dig into what other solutions Cyara is offering us, and implement into our day-to-day.
Aravinda Damarla – Microsoft
The most beneficial aspect of Xchange was learning how Cyara is evolving their products to cover GENAI.
Past Xchange attendee
I think it has been very refreshing to hear new ideas from the folks at Xchange and partner together on future initiatives.
Sean Rabago – Kenway Consulting
Amazing event, tons of great ideas XChanged + new learnings to bring back to team and customers.
Past Xchange attendee
What has been really exciting to see is all the talk about AI and where Cyara envisions that going in the future.
Matthew Hockaday – Salesforce
The tool you use MATTERS!
Past Xchange attendee
The Cyara Xchange was Educational, Motivational, and Enabling. The venues, social mixers, and the food were all fantastic, the workshops were great and informative.
Past Xchange attendee
Cyara team did a great job blending content and networking opportunities into the entire event. Speakers were excellent!
Past Xchange attendee
I thought the keynotes were quite insightful, seeing some stats around what damage a fault with your phone lines can do to customer reputation or loss of revenue …. and it is great to just meet with other like minded people working in the industry and compare notes.
David Conway – Salesforce
The best part was hearing from the customers in break out sessions; their real pain and areas where we can continually improve.”
Past Xchange attendee
The event has been going really great….The key notes this morning were really informative. I take away one theme being bots and automation in the customer experience industry.
Luke Genoyer – Global Call Forwarding
Every session that I attended was very informative and useful!
Past Xchange attendee
The Cyara Xchange was Educational, Motivational, and Enabling. The venues, social mixers, and the food were all fantastic, the workshops were great and informative.
Past Xchange attendee
Xchange 2026 agenda
Get Xchange 2026 tickets
Xchange 2026 venue
Thompson Dallas – 205 N Akard Street, Dallas TX USA
Thompson Dallas is a luxury hotel located within The National, Dallas’ newest urban upscale mixed-use project. The 51-story tower, curated by a team of award-winning designers, showcases Thompson hotels’ unrivaled level of personalized hospitality with an edge. Our downtown hotel invites bespoke journeys centered around world-class culinary and nightlife offerings, as well as refined art and entertainment. From lounging on our rooftop pool to creative cocktails on the terrace to unwinding in your luxurious room or suite, our hotel’s mid-century modern style, skyline views and unparalleled amenities make Thompson Dallas a hub for culture-seekers.
Conference registrants will receive a special room rate of $342 if booked with our room block.
Registrants will receive the discounted rate link via email after registration is complete, and are encouraged to make their hotel reservations as soon as possible after registering.
Thompson Dallas
205 N Akard Street, Dallas TX 75201
Website
+1 469 320 1234
Sponsorship opportunities
Why sponsor?
Organizations interested in sponsoring the Cyara Xchange CX Conference should contact Laura Szczepanski, Cyara Director, Events & Partner Marketing for a sponsorship prospectus.
Testimonials
The sheer quality of the presenters was brilliant thank you all so much for organization – I really enjoyed it and got loads out of it :) much appreciated!
Past Xchange attendee
It is an eye-opener for me, learning a lot of things about how Cyara is actually maturing and growing their platforms. I am happy that I am here!
Abhijit Banerjee – Canada Life
If the Xchange were a ball at Yankee stadium, you guys were Babe Ruth and smashed it out of the park!
Past Xchange attendee
Well organized and professionally conducted events. Every session was properly planned and timed and did not extend beyond the schedule so that we could attend all sessions possible, in time. Venue was very nice and the stay along with the ambience was very pleasing. Kudos to Cyara and the event planning teams at Cyara for organizing such a wonderful event.
Past Xchange attendee
One of the big key take-aways is we got a lot of work to do!
Peter Nilsson – Microsoft
Great opportunity for hands on users to connect and learn from each other!
Past Xchange attendee
Great opportunity to network and learn more about products offered!
Past Xchange attendee
An amazing event, tons of great ideas + new learnings to bring back to team & customers.
Past Xchange attendee
The speakers of the topics I attended were knowledgeable and approachable on the topics, we were able to get a good idea of how other companies use the Cyara products and what new products we may be interested in.
Past Xchange attendee
(Looking forward) to take the learnings from Xchange, and dig into what other solutions Cyara is offering us, and implement into our day-to-day.
Aravinda Damarla – Microsoft
The most beneficial aspect of Xchange was learning how Cyara is evolving their products to cover GENAI.
Past Xchange attendee
I think it has been very refreshing to hear new ideas from the folks at Xchange and partner together on future initiatives.
Sean Rabago – Kenway Consulting
Amazing event, tons of great ideas XChanged + new learnings to bring back to team and customers.
Past Xchange attendee
What has been really exciting to see is all the talk about AI and where Cyara envisions that going in the future.
Matthew Hockaday – Salesforce
The tool you use MATTERS!
Past Xchange attendee
The Cyara Xchange was Educational, Motivational, and Enabling. The venues, social mixers, and the food were all fantastic, the workshops were great and informative.
Past Xchange attendee
Cyara team did a great job blending content and networking opportunities into the entire event. Speakers were excellent!
Past Xchange attendee
I thought the keynotes were quite insightful, seeing some stats around what damage a fault with your phone lines can do to customer reputation or loss of revenue …. and it is great to just meet with other like minded people working in the industry and compare notes.
David Conway – Salesforce
The best part was hearing from the customers in break out sessions; their real pain and areas where we can continually improve.”
Past Xchange attendee
The event has been going really great….The key notes this morning were really informative. I take away one theme being bots and automation in the customer experience industry.
Luke Genoyer – Global Call Forwarding
Every session that I attended was very informative and useful!
Past Xchange attendee
The Cyara Xchange was Educational, Motivational, and Enabling. The venues, social mixers, and the food were all fantastic, the workshops were great and informative.
Past Xchange attendee
Awards & Nominations
At Xchange 2026, we’ll shine a spotlight on the enterprises that are redefining customer experience. Don’t miss the moment when the industry’s top innovators take the stage.
Awards will include:
CX New Champion of the Year
This award is presented to a new Cyara customer who:
- Adopted one or more of our solutions in the last year
- Has been able to get it up and running successfully, and has seen real results within the first few months of implementation
- Is on a strong trajectory to scale their CX testing scope with lower risk, cost and/or effort
CX Innovation Excellence of the Year
This award is presented to a Cyara customer who:
- Has demonstrated the most innovative use of the Cyara platform
- Engaged directly with Cyara to provide feedback, as well as recommend and weigh in on new features that could potentially solve their business problems and benefit other companies facing similar challenges
- Is constantly pushing the envelope of what is possible with Cyara’s platform and solutions
CX Growth Catalyst of the Year
This award is presented to a Cyara customer who:
- Has been steadily growing towards a successful maturing of their CX Assurance best practices
- Adopted and enacted new processes and accelerated their own growth and scale by leveraging Cyara solutions
- Have met or exceeded their stated business outcomes and are on a path of continuous improvement
Don’t miss it.
Be in the room when Cyara reveals the assurance backbone that will power every AI-driven customer journey.
