Cyara Solutions Suite Honored for Exceptional Innovation, Solidifying Company’s Ongoing Commitment to Improving the Customer Experience
SAN FRANCISCO, CA – March 4th, 2013 — Cyara announced today that the Cyara Solutions Suite, its customer experience testing software for contact center infrastructure and applications, was recognized with a Customer 2012 Product of the Year award by TMC, a global integrated media company.
The Cyara Solution Suite provides a complete suite of products for testing speech-enabled IVRs and contact center infrastructure from initial deployment, through subsequent modifications, and fine-tuning ongoing operations in production to ensure exemplary system operation and customer experience.
“Cyara was selected to receive a 2012 Product of the Year Award for its achievement in advancing customer experience management technologies. The latest release of the Cyara Solution Suite demonstrated excellence as well as providing ROI for the companies that use it,” says Rich Tehrani, CEO, TMC.
“Our customers are committed to staying ahead of potential points of failure and rectifying them before customer experience is impacted. Cyara Solution Suite 4.1 reinforces our commitment to deliver a cost-effective, time saving suite of automated solutions customers themselves can use to ensure they deliver intended customer experience,” says Alok Kulkarni, CEO, Cyara.
“With this release in the third quarter of 2012 we further enhanced our automated customer experience testing based on continuous feedback from our customers,” says Kulkarni. “We continue to listen intently to market needs and look forward to sharing more product enhancements later this year.”
Highlights of more than ten new release features include:
• Step-by-step real-time validation of test case creation, making it even easier and faster to build test cases
• Support of dynamic, data-driven, test cases increasing testing automation and flexibility
• Unified reporting making it easier for customers to run individual test campaigns yet have them consolidated into an holistic, enterprise wide view
• 70 percent improvement in port density of Cyara’s call engine component, lowering hardware requirements and costs for on-premises customers
Complex IVR and contact center routing applications require complex test creation that may involve 30 or 40 steps. Step-by-Step Real-Time Validation provides a progress bar per step which shows the exact point of failure, giving test creation users early insight into script problems that may occur early in the validation process.
Dynamic, Data-Driven, Test Case Development means users can take advantage of Cyara supplied services or develop their own custom services to retrieve data from external sources such as databases and web services for testing purposes. This feature enables Cyara to go to sources other than comma separated values (CSV) files for test data, eliminating steps in the process to extract data, especially when users want to refresh data sets to simulate more accurate, real-world testing.
The 15th Annual Product of the Year Award winners are published in the January/February 2013 issue of CUSTOMER magazine, www.customerzone360.com.
For more information about the CUSTOMER 2012 Product of the Year Awards or any of the TMC media properties, please visit www.tmcnet.com.
Cyara provides the world’s easiest-to-use suite of customer experience testing software for contact center applications and infrastructure. Cyara’s testing, monitoring and simulation solutions for communications technology reduce risk, time and cost whilst improving customer experience and agent effectiveness for many of the largest companies globally like Telstra, US Airways and National Australia Bank. Cyara’s award-winning, testing suite automates load and functional testing, production monitoring and simulation of IVRs, speech, voice biometrics, outbound dialers, voice callback, CTI, routing, customer end points, agent desktop, agent headset audio, call recording, and voice infrastructure. Cyara is available as a cloud based service or an on-premises solution.
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