ResolveAX Honored for Exceptional Solution Support
REDWOOD CITY, CA – September 10, 2024 — Cyara announced today that TMC, a global, integrated media company, has named ResolveAX as a 2024 TMCnet Teleworking Solutions Excellence Award winner presented by TMCnet.
The TMCnet Teleworking Solutions Excellence Award honors available products that help ensure remote workers have access to the same communications and other corporate resources as they would in the office. The products and services from winners of the 2024 Teleworking Solutions Excellence Award will enable businesses to effectively support their mobile and remote workforces.
“We’re honored that ResolveAX has been recognized with the 2024 TMCnet Teleworking Solutions Excellence Award,” said Janet Vito, SVP of Marketing at Cyara. “This award highlights Cyara’s commitment to helping contact centers deliver seamless, high-quality customer experiences, even in remote environments, by providing the real-time insights and support needed to resolve issues quickly.”
ResolveAX empowers contact centers to deliver flawless customer experiences by offering real-time monitoring, diagnosis, and resolution of technical, connectivity, voice quality, and environment issues. From the moment agents log in and start taking calls, ResolveAX captures real-time data, ensuring seamless interactions. If issues arise, contact center teams are immediately alerted, providing the visibility and control needed to resolve problems during live calls and maintain high-quality customer interactions.
“The TMCnet Teleworking Solutions Excellence Award recognizes the best and the most innovative products that this industry has to offer. Cyara has proven their commitment to quality and the further development of Teleworking Solutions industry through its product, ResolveAX” stated Rich Tehrani, CEO, TMC. “Congratulations to the entire team at Cyara for earning this great honor. I look forward to seeing more innovative solutions from them as they continue to contribute to the future of Teleworking,” Tehrani added.
The 2024 TMCnet Teleworking Solutions Excellence Award will be highlighted on TMCnet and INTERNET TELEPHONY magazine’s online news portal.
About CYARA
Cyara revolutionizes the way businesses transform and optimize their customer experiences. Cyara’s AI-led CX Transformation Platform empowers enterprises to deliver flawless interactions across voice, video, digital, and chatbot experiences. With Cyara, businesses improve customer journeys through continuous innovation while reducing cost and minimizing risk. With a 96% customer retention rate and world-class Net Promoter Score (NPS), today’s leading global brands trust Cyara every day to assure CX journeys and transform CX experiences.
To learn more, visit cyara.com
About INTERNET TELEPHONY magazine
INTERNET TELEPHONY magazine has been the IP CommunicationsAuthority since 1998™. Beginning with the first issue in February of 1998, INTERNET TELEPHONY has been providing unbiased views of the complicated converged communications space. INTERNET TELEPHONY offers rich content from solutions-focused editorial content to reviews on products and services from TMC Labs. INTERNET TELEPHONY magazine reaches more than 225,000 readers, including pass-along readers. For more information, please visit www.itmag.com.
About TMC
Through our news and solutions-focused editorial platforms, live events, webinars, and online advertising, TMC provides global buyers with valuable insights for making informed technology purchase decisions and successfully navigating markets.
In turn, leading technology vendors rely on TMC, TMCnet and our family of sites and events for exceptional branding, thought leadership, and lead generation opportunities.
Our live event, including the ITEXPO #TECHSUPERSHOW, brings thousands of qualified purchasers and product decision makers together with vendors to form ultimate B2B tech buying community With our customized lead generation programs, including a turnkey webinar program, we consistently deliver a steady stream of leads that translate into sales opportunities and database growth.
In addition, display advertising on respected news sites and newsletters generates millions of impressions, bolstering brand reputations.
TMC offers a comprehensive 360-degree marketing solution, with services such as event and road show management, as well as expertly crafted content creation including blogs, press releases, articles, and marketing collateral. These efforts contribute to SEO, branding, and overall marketing and sales success.
To discover more about how TMC can assist you in achieving your marketing goals through our events and online advertising, please visit www.tmcnet.com. Stay connected with us on Facebook, LinkedIn, and X by following @tmcnet.
Cyara Contact
Caroline Leonard
Senior Manager, Corporate Communications
Caroline.leonard@cyara.com
TMC Contact:
Michelle Connolly
Senior Marketing Manager
203-852-6800, ext. 170
mconnolly@tmcnet.com
