Redwood City, Calif – 25 Oct 2024 – We are delighted to announce that Cyara has been recognized for its outstanding work in “Best Use of AI in Natural Language Processing (NLP)” at the Netty Awards, one of the most esteemed accolades in the digital age. This year, our exceptional work with Botium has earned us the prestigious award.
The Netty Awards celebrate achievements in the digital landscape, honoring top companies and leaders across more than 100 distinct categories. It sets a benchmark for excellence and is a testament to the creativity, innovation, and technical prowess demonstrated by the winners.
Commenting on the award, Janet Vito, Senior Vice President of Marketing at Cyara said, “We’re thrilled that Botium has won a Netty Award in the Tech (Best Use of AI in Natural Language Processing) category. This achievement highlights our commitment to innovation and delivering real value to our customers. It’s a testament to our team’s hard work and our mission to push AI forward in enhancing customer experiences.”
Botium is a comprehensive, automated, no-code platform that fills critical gaps in AI chatbot testing, optimizing every stage from development to real-time monitoring. By automating traditionally manual processes, Botium enhances efficiency, accuracy, and reliability, significantly reducing time-to-market.
In 2024, Botium introduced two key innovations—NLP Advanced, which fine-tunes chatbot accuracy, and Botium AI Trust, a suite of LLM (large language model) modules like FactCheck that address risks such as hallucinations in AI-driven interactions. These innovations empower companies like Vodafone and Telefonica to accelerate chatbot innovation while ensuring high-quality, trustworthy customer experiences.
About Cyara
Cyara revolutionizes the way businesses transform and optimize their customer experiences. Cyara’s AI-led CX Transformation Platform empowers enterprises to deliver flawless interactions across voice, video, digital, and chatbot experiences. With Cyara, businesses improve customer journeys through continuous innovation while reducing cost and minimizing risk. With a 96% customer retention rate and world-class Net Promoter Score (NPS), today’s leading global brands trust Cyara every day to assure CX journeys and transform CX experiences.
To learn more, visit cyara.com
About The Netty Awards
Established to celebrate achievement in the digital age, the Netty Awards are one of the most trusted accolades in the industry. Recognizing excellence across over 100 unique categories, the awards honor top leaders and companies that demonstrate creativity, technical proficiency, innovation, and overall impact in their field.
Press Contact:
Caroline Leonard
Senior Manager, Corporate Communications
E: caroline.leonard@cyara.com
