July 14, 2020
Report notes that Cyara has a leading position in the contact center testing space
REDWOOD CITY, Calif. – July 14, 2020 – Cyara, provider of the award-winning Automated CX Assurance Platform, today announced that Forrester, a research and advisory firm that analyzes the impact of technologies, acknowledged Cyara among the top providers in The Forrester Wave™: Continuous Functional Test Automation Suites, Q2 2020 report. The report notes that Cyara’s go-to-market focuses on testing contact center applications that are modernizing delivery with Agile and DevOps, and it offers broad test automation capabilities.
According to a blog post by Diego Lo Giudice, report author VP and Principal Analyst at Forrester, “… being among the top 15 players in the market in a Forrester Wave™ evaluation is always a win. Why? Because the vendors are being compared with a peer group of test automation vendors that form, based on Forrester’s research, the top 15 performers among all.”
The report states, “vendors that can provide a smart, integrated suite with seamless access to an extended set of capabilities position themselves to successfully deliver faster, lower-cost, and smarter testing to their customers.”
According to the report, Cyara has “a leading position in the contact center testing space and suits clients that need to test contact center apps that are running on or migrating to cloud and part of a broader enterprise digital transformation that focuses on CX.” Cyara received the highest scores possible from Forrester in both the “Market Approach” and the “Partner Ecosystem” criteria.
“We believe Forrester’s inclusion of Cyara in the most recent analysis for continuous functional testing automation capabilities validates our work to create a powerful solution tailor-made for supporting flawless, omnichannel customer experiences,” said Alok Kulkarni, CEO, Chairman and Co-founder of Cyara. “We’re proud to be recognized for what we consider to be our ongoing dedication to deliver automated CX assurance to contact centers, especially as businesses are challenged to keep up with increased volumes of digital transactions during COVID-19.”
The Forrester Wave™ is an assessment of the top vendors in the CFTA market, which have been independently researched, analyzed and scored by Forrester’s team of industry analysts. The top 15 vendors included in the report were selected through extensive research of 31 vendors that participated in Forrester’s market landscape study on CTFA. The full report is here.
As the world’s leading Automated CX Assurance platform provider, Cyara accelerates the delivery of flawless customer journeys across digital and voice channels while reducing the risk of customer-facing defects. Every day, the most recognizable brands in the world trust the Cyara Platform to deliver customer smiles at scale. For more information, please visit cyara.com.