April 27, 2015
Cyara Named a Gartner Cool Vendor in CRM Customer Service and Support, 2015
Vendors selected for the “Cool Vendor” report are innovative, impactful and intriguing
SAN FRANCISCO, CA – April 27, 2015 — Cyara, the market-leading omnichannel customer experience testing and monitoring platform provider, today announced it has been included in the list of “Cool Vendors” in the CRM Customer Service and Support, 2015 report by Gartner, Inc. The report provides IT application leaders and the customer service business buyers they support a view of five innovative vendors with applications to deliver a superior customer service experience and/or reduce operational costs.
One of the key findings from the report notes, “As customer behavior evolves, frequent changes in a customer engagement center are necessary, although managing change can be a challenge.” One recommendation is to “deploy agile testing technologies to test load and functionality changes at any time in the customer service environment.”
“We view our inclusion in the Cool Vendor report as confirmation of the paradigm shift we are seeing in the way our customers innovate to keep pace with new customer engagement channels and offer a more personalized experience,” said Alok Kulkarni, CEO of Cyara. “With the need for frequent changes to keep up with rapidly changing consumer expectations and to add new communications channels, we are seeing more and more organizations turn to agile, which is an ideal fit with Cyara’s technology-agnostic customer experience testing and monitoring platform,” he added.
“Cyara 6, the newest version of our customer experience platform, provides the only multi-channel integrated testing and monitoring platform available in the market today to help organizations with multi-channel customer engagement centers increase the pace of innovation to deliver projects on time and on budget. This release will further enhance Cyara’s market position as the market leader,” Kulkarni added.
Cyara’s customers, who include some of the most recognizable brands in the world, rely on the Cyara Platform not only for testing, but also for monitoring their customer engagement centers. “For these customers, Cyara is often the first point of contact to alert them regarding any defects that could impact the customer experience,” Kulkarni said. “Customers who use Cyara for monitoring have reported up to a 70% decrease in defects affecting customers,” he added.
Gartner does not endorse any vendor, product or service depicted in our research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Cyara is the world’s fastest growing provider of an omnichannel customer experience testing and monitoring platform. Cyara enables its customers to rapidly innovate while dramatically reducing the cost of development and testing and the risk of exposing their customers to poor customer experiences. Every day, millions of flawless customer interactions are delivered by some of the most recognizable brands in the world utilizing the Cyara Platform. For more information, please visit www.cyara.com, or connect with Cyara on Linkedin, Twitter and Facebook.
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