October 3, 2016
A Genesys AppFoundry Partner, Cyara highlights joint solution leveraging industry-leading Genesys Customer Experience Platform
REDWOOD CITY, CA – October 3, 2016 — Cyara Solutions, provider of the market-leading omnichannel discovery, testing and monitoring platform which helps enterprises accelerate their delivery of flawless customer experiences at scale, will demonstrate its solutions at G-Force 2016, the industry’s marquee customer engagement event now in its ninth year.
Taking place October 4-6 at Miami’s iconic Fontainebleau Hotel, G-Force is organized by Genesys, the market leader in omnichannel customer experience and contact center solutions. G-Force 2016 will explore and reveal the shift from managing customer interactions to experiences to relationships.
As a gold sponsor, Cyara will demonstrate its technology platform in the Partner Pavilion. On Wednesday, October 5, Cyara customer Domenic Pagniello, Director of Quality Assurance for Contact Centre Technology at the Royal Bank of Canada, will provide insights into how the bank has seen customer experience success through partnering with Cyara and Genesys.
Cyara will show how its solution combines with the Genesys Customer Experience Platform to enable organizations to discover, research and connect with a broad range of customer experience applications, integrations, and services that addresses their unique customer needs.
“Genesys has been a key part of Cyara’s success, providing us with the most powerful system for developing customer journeys,” said Alok Kulkarni, CEO of Cyara. “Layering on top of the Genesys customer journey infrastructure, Cyara is able to anticipate potential delivery problems and save enterprises money in the delivery of impeccable customer experiences.”
“Royal Bank of Canada delivers higher customer satisfaction, raising customer lifetime value and profits by introducing service innovation while reducing the risk of customer-facing defects,” said Pagniello. “Genesys has been key to ensuring our customer experience delivery is remarkable.”
“We’re excited to have Cyara as a key contributor to G-Force this year,” said Jim Kraeutler, Vice President of the Innovation Group at Genesys. “AppFoundry partners like Cyara are leveraging the Genesys Customer Experience Platform in innovative ways to help organizations improve the experience they provide every step along the customer journey.”
With “The Journey of a Lifetime” theme, G-Force 2016 explores topics such as digital transformation, customer journey management, hyper-personalization and the Internet of Things. Attendees will learn to accelerate their growth strategies across three key pillars: customer engagement, employee engagement and business optimization.
Join the conversation on social media at #GFORCE16.
As the global, market-leading provider of an omnichannel customer experience testing and monitoring platform, Cyara was named a Gartner Cool Vendor in CRM Customer Service and Customer Support in 2015. Cyara accelerates the delivery of flawless customer experiences for voice and digital channels at scale while reducing the risk of customer-facing defects. Every day, millions of flawless customer interactions are delivered by some of the most recognizable brands in the world that use the Cyara Platform.