Integrations link customer journeys with widely used DevOps tools to improve CX automation
Redwood City, CA., December 12, 2018 – With the push for continuous integration and real-time innovation of front-line customer experience (CX) systems, it’s critical for organizations to successfully collaborate across development, testing, and production teams. With its latest update, Cyara is strengthening its link with the DevOps toolchain to increase automation and facilitate an Agile approach to CX design and management.
“Automation is a crucial component of the Agile/DevOps methodology that powers successful digital transformation projects,” said Dr. Nicole Forsgren, CEO and chief scientist at DORA (DevOps Research and Assessment) and author of the 2018 Accelerate State of DevOps Report. “Part of that automation is making sure your entire toolchain, including CX development solutions, is tightly integrated.”
“With the functionality we’re announcing today, we’re making it easier to put CX at the center of your digital transformation,” said Alok Kulkarni, CEO and co-founder, Cyara. “We’re enabling Cyara’s CX data to flow seamlessly to and from several widely used DevOps tools — ultimately enabling faster CX development and delivery. This is the first step of a much broader strategy to maximize the value of the Cyara Platform through integration with other ecosystem players and tools.”
Supporting Agile CX Development
Through its investments in REST APIs over the past several years, many Cyara customers have been able to drive Cyara automation with general-purpose tools like Jenkins, Jira, and Ansible. With new APIs and integration tools, Cyara is making automation even simpler and more accessible to all its clients.
Velocity, the design-driven testing component of the Cyara Platform, can now easily share test cases, campaigns, and CX designs with tools in the test-management, continuous integration, configuration management, and Agile lifecycle management areas.
For example, Cyara test cases can now be replicated directly in Micro Focus ALM (Application Lifecycle Management) to provide a single, accurate source for test-case management across the enterprise. Organizations can track and report holistically, with information about test scripts, runs, and results in ALM from Cyara.
Cyara has also enabled integration with CX-specific vendors such as Blackchair and inProd. The new integration developed by Blackchair improves both speed and quality by embedding automated CX testing in their automated rollout process. CX developers can now embed a Cyara campaign in the configuration package, so when the changes are rolled out, testing is automatically triggered, and the result is near-instant validation of the changes. In addition, based on results of the testing, appropriate action is taken automatically, including stop, continue, roll back, or execute another package.
Cyara plans to expand its product integrations in 2019, including links to additional DevOps tools for defect tracking, lifecycle management, and IT ticketing systems.
For more information
- Read Cyara’s interviews with Nicole Forsgren: State of DevOps Insights and How DevOps Methods Accelerate CX Innovation.
- Learn how Cyara can empower you to accelerate your CX innovation.
The Cyara CX Assurance Platform
The award-winning Cyara CX Assurance Platform helps companies accelerate CX development, increase quality across all digital and voice channels, and assure the quality of customer journeys end-to-end. Cyara Velocity’s automation and collaborative environment helps organizations rapidly innovate their CX. Cyara Cruncher then puts CX systems through extensive performance and load-testing, ensuring systems work at scale. Finally, Cyara Pulse delivers real-time CX insights via desktop or mobile phone, enabling customers to identify and troubleshoot problems around the world. Cyara’s customers include leading brands across a variety of consumer and business segments including technology, insurance, finance, travel, and retail.
As the world’s leading CX Assurance platform provider, Cyara accelerates the delivery of flawless customer journeys across digital and voice channels while reducing the risk of customer-facing defects. Every day, the most recognizable brands around the world trust the Cyara Platform to deliver customer smiles at scale. For more information, please visit https://cyara.com.