You’ve invested considerable time and effort designing a superior customer experience at your customer care centers. You’ve tested and re-tested to make sure everything works exactly the way it should. You’ve run a successful pilot. Now you’ve deployed into production, and you can rest easy knowing your voice application and contact center are actually delivering the experience you intended. Right?
With Cyara, the answer is a resounding yes. Cyara continuously monitors availability and performance of your contact center, including IVR, chat, web and call recording, from a customer’s perspective. If there is any variance between what you designed and what customers are experiencing, you know about it instantly — by web, SMS or mobile interface — so you can make any needed adjustments before customers are impacted.