AI-Led CX Assurance & Transformation
Perform more efficient, in-depth CX testing & optimization, assisted by generative AI
AI automates routine tasks, adding speed, precision, and insight
For years, AI has been at the core of Cyara’s CX Transformation Platform, from early adoption of machine learning (ML) and natural language processing (NLP), to leveraging generative AI and large language models.
Since 2023, we’ve integrated generative AI into the architecture and product framework of the Cyara Platform and solutions, including our Transformation solutions (Velocity and Cruncher), Monitoring solutions (Pulse, Voice Assure, ResolveAX, and Number Trust), as well as our Conversational AI Optimization solution (Botium).
Cyara’s use of generative AI focuses on four distinct modes of interaction:
With this framework in place, Cyara’s embedded AI not only delivers necessary information quickly and efficiently, but also provides recommended actions for CX optimization with ease, enabling you to dedicate more time to highly strategic activities that improve your customer journeys.
Cyara’s AI-Powered Platform Delivers Key Benefits
Advanced Automation
Cyara’s built-in AI automates repetitive CX assurance tasks, eliminating up to 90% of manual testing, reducing test cycles from weeks to hours, and enabling 8-9x greater test coverage.
CX Intelligence
Real-time dashboards arm customer leadership and analytics teams with a wealth of data and insights into CX trends across all conversations, to inform operational strategy.
AI-Led Assurance
The Cyara Platform provides out-of-the-box support for 55+ language processing tools, making it easy to assure speech and text recognition, categorization, sentiment analysis, and more.
Cyara’s ongoing investment in emerging technology continues to support the latest innovations and new applications for generative AI in the customer experience industry. Empower your teams to accelerate CX assurance throughout the development lifecycle, and transform customer journeys with AI-powered solutions that help you save time, mitigate risk, and do more with less.
