Cyara

Cyara Customer Experience Assurance Platform

Datasheet: Cyara AI Innovation

Datasheet

Cyara AI Innovation

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A Unified, AI-Driven Assurance Engine to Eradicate Bad CX

For years, AI has been at the core of Cyara’s CX Transformation Platform, from early adoption of machine learning and natural language processing, to the launch of the CX industry’s first GenAI assurance suite. 

The next generation of Cyara will unveil the CX industry’s only true AI-driven, single-platform solution for continuous testing and monitoring. Spanning all channels your customers use to reach you, Cyara enables enterprises to test, monitor, and optimize customer journeys in real time. Eliminate operational complexity, accelerate time to value and ensure every customer interaction performs flawlessly, at scale. 

Perform more efficient, in-depth CX testing & optimization, powered by generative AI 

Driving this innovation is Cyara’s North Star for AI product development: DART AITM. This framework guides the way in which Cyara integrates AI across our platform, ensuring maximum customer value. 

Cyara DART AI-Define, Analyze, Refine, Target

Cyara’s AI roadmap focuses on the latest in GenAI tech that’s model-agnostic, AI-led assurance tools, advanced automation, and real-time CX intelligence. These key areas keep us laser-focused on ensuring our AI investments deliver value and exceptional customer experience.

How Cyara delivers on key areas of AI innovation

AI-led assurance

  • Cyara’s conversational AI optimization solution, Botium, assures not just bots but all AI-driven customer channels, whether a conversational AI bot or IVR, virtual assistant or agent assist.
  • The industry’s first GenAI assurance suite, AI Trust, addresses the specific risks of GenAI-powered bots.
  • Cyara Virtual Agents (CVAs) are injected with AI to assure the knowledgebase and journeys of CCaaS agent assist solutions.
  • Cyara provides out-of-the-box support for more than 50 language processing tools, making it easy to assure speech and text recognition, categorization, sentiment analysis, and more.

Advanced automation

  • Cyara’s built-in AI automates repetitive CX assurance tasks, eliminating up to 90% of manual testing, reducing test cycles from weeks to hours, and enabling 8-9x greater test coverage. Velocity’s new Test Case Designer accelerates success even further by reducing test case failure rates by up to 20x.
  • Cyara Copilot, the new in-app AI assistant, automates routine tasks like viewing test results, editing, and rerunning campaigns, helping you work smarter not harder.
  • Pulse 360’s AI-driven advancements will correlate similar incidents, self-heal tests, reduce setup time, and automate diagnostics, significantly cutting resolution times.

CX intelligence

  • The real-time dashboards of Intelligent Insights arm CX, leadership, and analytics teams with a wealth of data and insights.
  • Get self-service BI visualizations to measure the business KPIs that matter most.
  • Identify performance patterns and anomalies in customer interactions with historical data to proactively resolve issues and benchmarking data to compare performance.

Model-agnostic generative AI technology

  • Generative AI features are based on commercial and open-source GAI models, with the flexibility of incorporating customer-preferred model choices. 
  • You have the flexibility to choose your preferred GenAI model; today, Cyara supports GPT4o-mini and Llama 3.2 90B as part of our GenAI assurance suite AI Trust. 

Reap the benefits of Cyara’s AI-powered assurance engine

  • Omnichannel AI assurance – A single platform to test and monitor all CX touchpoints.
  • Proactive AI risk mitigation – Solutions that safeguard against the unique risks of GenAI bots like hallucinations and misuse.
  • Automated monitoring & optimization – You’ll get real-time CX intelligence for faster issue resolution across your networks and systems.
  • AI-augmented testing & assistance – AI-backed tools across the Cyara platform that simplify automation and reduce manual effort.
  • Smarter decision-making – Finally, AI-powered analytics to optimize CX strategies, identify historical trends and catch anomalies.
Cyara product wheel-Transform, Monitor, Optimize, Connect sections

Assure Journeys. Transform Experiences.

Cyara revolutionizes the way businesses transform and optimize their customer experiences. Cyara’s AI-Led CX Assurance Platform empowers enterprises to deliver flawless interactions across voice, video, digital, and chatbot experiences. With Cyara, businesses improve customer journeys through continuous innovation while reducing cost and minimizing risk.

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