Datasheet
Cyara Botium
Automated Testing & Monitoring for Flawless Conversational AI-Powered Experiences
Conversational AI bots are becoming a must-have. Many organizations are challenged to procure, implement, train, test, and maintain their investment in this technology. Each stage of a conversational AI bot life cycle seems to uncover new and nuanced challenges, and with so much left to learn about AI and ML, answers and solution providers who can help are few and far between.
Until Botium.
Conversational AI bots provide customers with a quick, self-service means to get answers to questions and needs addressed. For businesses, they reduce costs and improve customer satisfaction.
That is, provided they work.
When selected, trained, implemented, and maintained properly, conversational AI can do amazing things, like:
Deflect 88% of customer inquiry volume away from expensive and high-value live agents.
Provide business cost savings of up to 75%.
Increase customer satisfaction by 71%, with more than half of that increase occurring in just 1-3 months.
Sadly, though, many organizations fall very short of realizing these conversational AI benefits. Instead, conversational AI bots are launched, improperly tested, and inadequately trained, only to stagnate, underperform, or worse, fail in very public ways. Why? Because conversational AI bots are software, and software needs testing and monitoring. Assuring conversational AI performance is a key, but missing piece of most organizations’ strategy, and the end result is failure to achieve the original goals of a bot; customer containment, cost-savings through reduction of repetitive tasks, meeting customers’ expectations in self-service channels, and improving customers’ experiences.
Additionally, with conversational AI, traditional application testing methods won’t work. Conversational AI bots must process non-linear inputs and be able to understand and respond appropriately to all kinds of unexpected ways a customer can phrase a question, including misspellings, typos, incomplete sentences, and other human errors.
Businesses focused on innovation and delivering flawless customer experiences in voice and digital channels need an end-to-end, automated conversational AI testing and monitoring solution that delights their customers and builds brand loyalty while helping them realize rapid bot ROI.
Meet Cyara Botium, the only automated conversational AI quality assurance solution that offers value at every stage of the bot life cycle.
Botium provides confidence that conversational AI technology is meeting quality, security, and performance standards while delivering benefits to businesses and customers alike.
Botium is a single solution that performs every type of quality assurance required to assure your conversational AI systems operate flawlessly. Simulating typical behavior of real humans interacting with your conversational AI, Botium tests and analyzes experiences from end-to-end on all channels and platforms, conducting automated NLP score testing, conversational flow testing, GDPR and security testing, performance testing, and monitoring.
When you use Botium, you can leverage real-time data and analytics to understand how well your conversational AI bots are performing, identify failings, detect issues ahead of customer impact, and improve your team’s productivity through the entire development lifecycle.
Botium’s sophisticated crawling feature automatically builds test cases and libraries, saving you thousands of hours of manual labor, and Botium’s built-in security and privacy testing keeps your conversational AI compliant with regulatory bodies like GDPR. Botium works with every major bot technology provider and NLP engine available today, and can test customizations and home-built bots, too. And the best part? Like the rest of Cyara’s AI-Led CX Transformation Platform, Botium doesn’t require coding, programming, or scripting, which simplifies the complex task of conversational AI testing, training, and monitoring.
Botium supports testing and monitoring for every major bot technology and NLP engine, including market-leading brands like IBM Watson, Microsoft Bot, Amazon Lex, Alexa Voice Services, and Rasa, as well as in-house, custom-built bot technologies.
And Botium supports multilingual conversational AI bots, assuring conversations in every major language—except Klingon and Elvish.
Analyze Your Conversational AI’s Ability to Understand
Core to any conversational AI bot is the NLU engine behind it. The importance of training data—and clean training data—in getting that NLU engine to work is essential. Botium delivers rich, static, and dynamic analytics on this training data enabling you to pinpoint flaws immediately, giving you the opportunity to improve performance.
Test Real-Life Scenarios
When you release your conversational AI into the wild, you don’t know how customers will converse with it. Typographical errors, emojis, abbreviations… they’re all part of what might be considered user input. Botium simulates human flaws like typos, shorthand, and slang, enabling you to train your conversational AI to grasp the human touch.
Assure All Channels and Platforms
A great user experience requires outstanding service regardless of the channel or platform. Social messengers, websites, mobile apps, voice applications, and IVR systems—Botium tests across every channel and platform, so you can rest assured that your conversational AI is working regardless of where customers start the conversation.
LLM-Related Risks Holding You Back?
Now Introducing Cyara AI Trust
90% of AI-based projects are stuck in POC, due to the significant risk to a brand’s reputation and revenue. Don’t let these risks hold you back any longer.
Cyara AI Trust offers various testing types, created with the goal of helping you overcome AI agent risks. Accelerate development and deploy bots with confidence, so you can make the most of your AI investments.
FactCheck
FactCheck is a module within AI Trust, designed to ensure your bots are generating reliable and accurate responses to customer queries. Gain key insights into your bot’s rationale and deliver reliable bots faster than ever before.
Botium Includes:
Regression Testing
Automates conversational flow testing, ensuring your bot is delivering accurate answers to customers in a timely manner.
Natural Language Processing (NLP) Training & Testing
Tests and analyzes your conversational AI training data and provides guidance and resources that continuously improve your bot’s ability to understand, even as customers pose questions and requests in fluid, flawed, and unexpected ways.
End-to-End Testing
Ensures that all customer channels, including social messenger, websites, mobile apps, and voice, are delivering quality customer experiences across all browsers, mobile applications, and devices.
Security Testing
Automates testing against the latest and highest security and data privacy requirements set by regulatory bodies like GDPR.
Performance Testing
Assures that your bot can carry the load, responding to inquiries and requests in a timely manner through heavy traffic, peak seasons, and busiest hours of operation.
Automated Test & Training Data Creation
Generates thousands of meaningful user examples for testing or training purposes. Botium integrates GPT4, the fourth-generation language prediction model developed by OpenAI.
NLP Advanced
Evaluates your conversational AI’s NLP model and identifies areas where intents overlap or concepts need reinforcement, allowing for early issue detection and remediation.
Correctness Score
Assesses the accuracy of your conversational AI, determines its readiness for deployment, and highlights unintended regressions.
Confidence Score
Provides insight into the model’s confidence levels, empowering you to make data-driven decisions to maximize successful interactions, minimize incorrect responses and unanswered queries.
Clarity Score
Measures your model’s stability as a strong indicator of a solid foundational structure.
AI Trust Testing Suite
Empowers you to overcome potential LLM-related risks that can affect your brand’s reputation and revenue. Deliver more reliable and trustworthy conversational AI and voicebots with our module suite.
