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Cyara DART AI™ Framework
Enable the AI CX Revolution Across All Developed Products
AI automates routine tasks, adding speed, precision, and insight
For years, AI has been at the core of Cyara’s AI-Led CX Transformation Platform, from early adoption of machine learning (ML) and natural language processing (NLP), to leveraging generative AI and large language models.
Since 2023, we’ve integrated generative AI into the architecture and product frameworks of the Cyara Platform and solutions. As we continue to innovate our offerings with generative AI, we are committed to following AI best practices to assure quality and deliver value to your investment.
Introducing DART AI™
DART AI™ is our North Star framework for all product development, built on four key pillars:
With this framework in place, Cyara’s embedded AI not only delivers necessary information quickly and efficiently, but also provides recommended actions for CX optimization with ease, enabling you to dedicate more time to highly strategic activities that improve your customer journeys.
By using DART AI™, we deliver:
Generative AI Technology and Model Agnostic
Generative AI (GAI) features are based on commercial and open-source GAI models, with the flexibility of incorporating customer preferred model choices.
Advanced Automation
Cyara’s built-in AI automates repetitive CX assurance tasks, eliminating up to 90% of manual testing, reducing test cycles from weeks to hours, and enabling 8-9x greater test coverage.
CX Intelligence
Real-time dashboards arm customer leadership and analytics teams with a wealth of data and insights into CX trends across all conversations, to inform operational strategy.
AI-Led Assurance
The Cyara Platform provides out-of-the-box support for 55+ language processing tools, making it easy to assure speech and text recognition, categorization, sentiment analysis, and more.
Delivering Quality Solutions with Generative AI
Cyara’s ongoing investment in emerging technology continues to support the latest innovations and new applications for generative AI in the customer experience industry.
Bridging the AI Trust Gap
Address costly AI-related risks, such as hallucinations, misuse, privacy and security concerns, and biases.
Reinventing CX Assurance
Receive objective assurance that your CX channels are performing as intended, and leverage data-driven insights to measure success.
Drive Productivity
Automate your tasks, allowing you to make more informed business decisions and determine next-best actions.
