How much is manual chatbot and conversational AI testing really costing your business? Take a look at this infographic to compare cost factors such as testing time, resources required, and up-front vs. long-term return on investment.
When chatbots work well, they serve as a valuable self-service channel that can help contact centers increase containment rates, lower cost-to-serve, and improve users’ satisfaction with your overall customer experience.
However, when chatbots fail to understand, they can harm your brand reputation as well as your bottom line. According to a recent commissioned study conducted by Forrester Consulting, today’s businesses are failing to deliver a positive chatbot experience nearly 40% of the time. Is your chatbot among them?
Cyara Botium reduces the effort, cost, and risk associated with manual testing, helping you ensure your conversational AI system perform flawlessly. Botium simulates real human interactions, then tests and analyzes experiences from end to end, on all channels and platforms. See how it works!
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