How much is manual chatbot and conversational AI testing really costing your business? Take a look at this infographic to compare cost factors such as testing time, resources required, and up-front vs. long-term return on investment.
When chatbots work well, they serve as a valuable self-service channel that can help contact centers increase containment rates, lower cost-to-serve, and improve users’ satisfaction with your overall customer experience.
However, when chatbots fail to understand, they can harm your brand reputation as well as your bottom line. According to a recent commissioned study conducted by Forrester Consulting, today’s businesses are failing to deliver a positive chatbot experience nearly 40% of the time. Is your chatbot among them?
Cyara Botium reduces the effort, cost, and risk associated with manual testing, helping you ensure your conversational AI system perform flawlessly. Botium simulates real human interactions, then tests and analyzes experiences from end to end, on all channels and platforms. See how it works!
Negative chatbot experiences are hurting brands’ reputations and bottom lines, but hope is not lost. Positive chatbot experiences count for a lot, too. To learn more, download this commissioned study conducted by Forrester Consulting on behalf of Cyara.
eBook: Building Smarter Chatbots – How Quality Testing Conversational AI Delivers Better Customer Experiences
Maximize the ROI of your chatbot technology and create the kind of interactive self-service experiences that win customer loyalty. Here's how quality testing of both functional and non-functional features plays a key role in improving chatbot performance.
In this webinar, Christoph Börner, Senior Director Digital, Cyara answers commonly asked questions about chatbot testing including why bots fail, what you should be testing, how you can test most effectively – and of course, "can we automate this?"