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Cyara Customer Experience Assurance Platform

Interview: How Agentic AI is reshaping CX at scale – The Modern Customer podcast

AI adoption is accelerating—and customer expectations are rising just as fast. The leaders who succeed will scale AI-powered customer experiences across channels without sacrificing quality or trust. 

Agentic AI—able to reason, learn, and act in real time—is redefining how experiences are designed and delivered. But scaling it requires strong governance, continuous monitoring, and precise execution.

In this sponsored episode of The Modern Customer Podcast, Blake Morgan speaks with Rishi Rana, CEO of Cyara, about how enterprises can meet this challenge.

What You’ll Learn From This Episode

  • Scaling AI without sacrificing trust — how to expand AI-powered experiences while ensuring accuracy and reliability.
  • Guardrails that don’t slow you down — practical ways to embed compliance and transparency from day one.
  • Preventing silent failures — how continuous testing stops costly issues before customers notice.
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Assure Journeys. Transform Experiences.

Cyara revolutionizes the way businesses transform and optimize their customer experiences. Cyara’s AI-Led CX Assurance Platform empowers enterprises to deliver flawless interactions across voice, video, digital, and chatbot experiences. With Cyara, businesses improve customer journeys through continuous innovation while reducing cost and minimizing risk.

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