Cyara

Cyara Customer Experience Assurance Platform

Product Video: QBox Customers, Welcome to Botium & NLP Advanced Analytics

The Cyara Product team is excited to share that starting 1 July 2024, the powerful analytics QBox is known for are now available in Cyara Botium with a new name: NLP Advanced Analytics.

NLP Advanced Analytics has all the key capabilities you’re used to in QBox, but now as a Botium customer you have access to an extensive testing suite for your NLP models. With Botium you can now automate manual testing, be alerted to broken flows or dead ends in conversations, detect regressions and more – saving you considerable time while delivering the best chatbot experience for your customers.

Watch this short video to get a sneak peek of Botium plus NLP Advanced Analytics.

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Cyara is the global leader in AI-powered customer experience assurance, committed to eradicating bad CX. As the only unified platform for continuous testing and monitoring across voice, digital, messaging, and conversational AI channels, Cyara empowers hundreds of the world’s leading brands to optimize more than 350 million customer journeys every year. With enterprises rapidly deploying agentic AI systems that adapt, learn, and make autonomous decisions in real time, Cyara provides the assurance layer that turns pilots into production-ready deployments—testing AI agents with AI agents to catch what scripts can’t. From full journey visibility to AI governance, trust validation, and compliance, Cyara ensures every touchpoint works flawlessly and every AI interaction solves customer problems while delighting them in the process. Cyara helps businesses deliver secure, friction-free, and high-quality CX at scale.

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