AI-powered agents are moving from pilots to production — but most enterprises lack a way to test, validate, and assure these systems before they face customers. AI agents promise efficiency and innovation, but without rigorous testing and validation, they can expose enterprises to reputational, financial, and compliance risks.
This webinar introduces Agentic AI Testing & Validation — the essential layer enterprises need to scale AI safely and confidently. Learn why testing AI agents is not optional, how it ties directly to business outcomes, and what best practices leading enterprises are adopting today.
Christoph Börner, Cyara VP of Engineering, and Brian Cantor, Managing Director, Digital, CCW Digital explore how organizations are testing, validating and ensuring trust in their conversational AI CX deployments.
In this session, you’ll learn:
- Challenges faced by AI-powered self-service experiences
- The significance of conversational, generative AI in self-service
- Four dimensions of challenges in AI deployment discussed in the webinar
- The role trust plays in the effectiveness of AI systems
- The percentage of contact center leaders that are actively testing their AI solutions
- The key factors to ensure a successful AI deployment in customer service.
