Hear from Ryan Rivais, Director of DevOps and Engineering Transformation, and Victor Wong, Senior Manager of Client Engagement Development and Operations at RBC, on how they have integrated Cyara Pulse into a holistic, unified dashboard that enables them to manage all contact center operations from a single screen (demo included). Their custom-built dashboard closes the gaps on CX visibility, bringing health check and performance data from Pulse into full view alongside other critical insights through their use of REST APIs.
Xchange 2021 Roadshow: Achieving a Real-Time Dashboard View of Contact Center CX
The No. 1 AI-Led CX productivity, growth & assurance platform
Cyara is the global leader in AI-powered customer experience assurance, committed to eradicating bad CX. As the only unified platform for continuous testing and monitoring across voice, digital, messaging, and conversational AI channels, Cyara empowers hundreds of the world’s leading brands to optimize more than 350 million customer journeys every year. With enterprises rapidly deploying agentic AI systems that adapt, learn, and make autonomous decisions in real time, Cyara provides the assurance layer that turns pilots into production-ready deployments—testing AI agents with AI agents to catch what scripts can’t. From full journey visibility to AI governance, trust validation, and compliance, Cyara ensures every touchpoint works flawlessly and every AI interaction solves customer problems while delighting them in the process. Cyara helps businesses deliver secure, friction-free, and high-quality CX at scale.
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Learn how Cyara’s AI-led CX productivity, growth, and assurance engine can help you eradicate bad CX.
