Juliano Tripodi, Agile Delivery Lead for a leading household appliance company, shares how they are migrating all of their European contact centers to Genesys Cloud, how Google AI is playing a key role, and how the Cyara Platform is helping them accelerate the migration with automated overnight testing, continuous voice and chat monitoring, and proactive issue identification.
Xchange 2021 Roadshow: How Leading Household Appliance Company is Modernizing Their Contact Centers Across Europe
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