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Cyara Customer Experience Assurance Platform

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  • Why Cyara
    • AI-Led CX Assurance Platform
    • AI vision for CX
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  • Solutions
    • Transform
          • TRANSFORM – Drive CX Change

          • Functional, regression, & objective testing | Cyara Velocity
          • Performance testing | Cyara Cruncher
          • See all use cases >
          • Cyara platform - Transform - Drive CX change
    • Monitor
          • MONITOR – Assure CX Journeys

          • CX monitoring | Cyara Pulse
          • Telecom assurance | Cyara Voice Assure
          • CX & telecom monitoring | Cyara Pulse 360
          • Call ID line assurance | Cyara Number Trust
          • Agent environment assurance | Cyara ResolveAX
          • See all use cases >
          • Cyara platform - Monitor - Assure CX journeys
    • Optimize
          • OPTIMIZE — Leverage AI for CX

          • Conversational AI optimization | Cyara Botium
          • Generative AI assurance | Cyara AI Trust
          • See all use cases >
          • Cyara platform - Optimize - Leverage AI for CX
    • Connect
          • CONNECT — Assure WebRTC CX

          • WebRTC optimization | Cyara testRTC
          • WebRTC monitoring | Cyara watchRTC
          • WebRTC quality assurance | Cyara qualityRTC
          • See all use cases >
          • Cyara platform - Connect - Assure WebRTC CX
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Resources

Insights, ideas, & inspiration on improving customer experience

Cyara - AI-Led CX Transformation Platform

Product Video: Introducing the Cyara AI-Led CX Transformation Platform

Learn more about the Cyara Platform and how we can help ensure you are the first to know about issues with your customer experience.
334 percent ROI, payback in less than 6 months - read the report

Analyst Report: Forrester Total Economic Impact™ of Cyara In-Depth Study

Read the in-depth commissioned study, The Total Economic Impact™ of Cyara, conducted by Forrester Consulting, to discover the total cost savings and benefits realized by Cyara customers.

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Cyara ResolveAX-Real-time agent environment monitoring solution

Product Video: CX performance testing with Cyara ResolveAX

Monitor remote agent environments in cloud contact centers with real-time visibility to reduce downtime and proactively address call quality issues.

Topics: Contact Center, Customer Experience, CX Assurance Platform, Featured, Test Automation

webinar-CCW Digital-AgenticAI testing & validation-The missing layer in your AI CX strategy

Webinar: AgenticAI Testing & Validation: The Missing Layer in Your AI CX Strategy

Introducing AgenticAI Testing & Validation — the essential layer enterprises need to scale AI safely and confidently. Learn why testing AI agents is essential, how it ties directly to business outcomes, and best practices.

Topics: Agentic AI, Conversational AI, Customer Experience, CX Assurance Platform, Test Automation

Cyara Cruncher-CX performance testing engine

Product Video: CX performance testing with Cyara Cruncher

Ensure your CX delivers, even at your busiest – load test with Cyara Cruncher to make sure your system performs under pressure.

Topics: Contact Center, Customer Experience, CX Assurance Platform, Featured, Test Automation

Webinar-Agentic AI - Hype vs Hope for CX Leaders

Webinar: Agentic AI - Hype vs Hope for CX Leaders - Register Now

Learn what agentic AI can actually do today in the context of bots, virtual agents, and automation – and what’s just around the corner.

Topics: Chatbots, Contact Center, Conversational AI, Customer Experience, CX Assurance Platform, Monitoring, Test Automation

Cyara Velocity - AI-driven automated IVR testing tool

Product Video: Assure Your CX with Cyara Velocity

Velocity is Cyara’s AI-driven automated IVR testing tool that helps you deliver excellent customer experiences across all communication channels.

Topics: Contact Center, Customer Experience, CX Assurance Platform, Featured, Test Automation

Blake Morgan-How agentic AI is reshaping CX at scale tile

Interview: How Agentic AI is reshaping CX at scale - The Modern Customer podcast

Explore how generative AI in customer experience can enhance interactions while maintaining trust and quality across channels.

Topics: Agentic AI, Customer Experience, CX Assurance Platform, Generative AI

Cyara AI Trust - GenAI assurance suite

Product Video: AI Trust

Cyara AI Trust assures customer interactions for GenAI-powered bots by tackling GenAI risks – hallucinations, misuse, security, privacy and more.

Topics: Conversational AI, Customer Experience, CX Assurance Platform, Digital Transformation, Generative AI

CX Today-The Six Innovations behind Cyara's Next-Gen Platform

Interview: The Six Innovations behind Cyara’s Next-Gen Platform with CX Today and Christoph Börner

CX Today’s Floyd March and Cyara VP of Engineering Christoph Börner unpack Cyara’s new platform features designed to transform CX testing and monitoring.

Topics: Customer Experience, CX Assurance Platform, Generative AI

Cyara Botium - conversational AI optimization suite

Product Video: Cyara Botium

Learn about Cyara Botium, an integrated platform to comprehensively test and monitor your voicebots and Conversational AI.

Topics: Chatbots, Conversational AI, Customer Experience, CX Assurance Platform, Test Automation

Cyara Pulse 360 - Monitor - Assure CX Journeys

Product Video: Pulse 360

Take your CX strategy to the next level with Cyara Pulse 360, our AI-led CX assurance engine. Learn how to level AI-led insights and global monitoring to ensure you’re always delivering high-quality customer interactions across all channels and touchpoints.

Topics: Conversational AI, Customer Experience, CX Assurance Platform, Digital Transformation, Generative AI

Pulse 360 bridges the gap between customer journey tracking and voice infrastructure quality

Product Video: Pulse 360 for Cyara Customers

As the natural evolution of Cyara Pulse and Voice Assure, Pulse 360 combines everything you already love about Cyara and adds full visibility, automation, and smarter insights to help you assure CX performance across all digital and voice channels. Watch this brief video to learn more.

Topics: Conversational AI, Customer Experience, CX Assurance Platform, Digital Transformation, Generative AI, Monitoring

Pulse 360 for Cyara Customers

Datasheet: Cyara Pulse 360 for Cyara Customers

As the natural evolution of Cyara Pulse and Voice Assure, Pulse 360 combines everything you already love about Cyara and adds full visibility, automation, and smarter insights to help you assure CX performance across all digital and voice channels. Read the datasheet to learn more.

Topics: Contact Center, Customer Experience, CX Assurance Platform, Monitoring

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  • Use cases
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