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Resources

Insights, ideas, and inspiration on customer experience.

Cyara LiveVQ-checking voice quality between agents and customers

Product Video: Cyara LiveVQ

Learn how Cyara’s LiveVQ enables Amazon Connect Contact Centers to leverage real-time voice quality and connectivity monitoring so they can quickly resolve issues experienced by at-home and remote agents.

#customerexperience #cxassuranceplatform #monitoring #voicequality

Xchange 2021 Virtual Summit On-Demand Q&A Quick Clips

Quick Clips – Customer and Partner Q&A from Xchange 2021 Virtual Summit

Short videos featuring Cyara customers and partners on how our Automated Customer Assurance Platform has helped them improve customer experience

#customerexperience #cxassuranceplatform #devops #monitoring #omnichannel #testautomation #xchange2021virtualsummit

Xchange 2021 Summit On-Demand Session Replays

Xchange 2021 Summit On-Demand Session Replays

Hear success stories, best practices, product updates and thought leadership from some of the best minds in CX and test automation from Cyara's boxing-themed Xchange 2021 conference, complete with keynote from Sugar Ray Leonard.

#contactcenter #customerexperience #cxassuranceplatform #digitaltransformation #ivr #testautomation #xchange2021virtualsummit

Cyara LiveVQ Walkthrough, Eric von Paternos, Solutions Architect

Product Demo: Cyara LiveVQ Walkthrough

In this short video, Solutions Architect Eric von Paternos walks through Cyara LiveVQ, demonstrating how it helps diagnose voice quality issues with both macro (large-scale network) and micro (agent-level) use cases.

#contactcenter #cxassuranceplatform #voicequality

3 Strategies for Open Enrollment

Platform Demo: 3 Strategies for Health Insurers’ Open Enrollment Preparation

Cyara’s Bill LaRuffa and Francine Moore demonstrate 3 strategies for health insurers’ open enrollment season preparation via the Cyara platform in this short video.

#contactcenter #cxassuranceplatform #healthinsurers #testautomation

Cyara Outbound Call Testing

Product Video: Outbound Call Testing

Watch how Cyara automated Outbound Testing can assure your proactive outreach and callback functionality is working as designed. 

#contactcenter #cxassuranceplatform #ivr #outboundcalltesting #testautomation

Cyara Computer Telephony Integration

Product Video: Computer Telephony Integration

Learn how testing your Computer Telephony Integration (CTI) with automation can have a positive impact on your budget, performance, and customer satisfaction.

#contactcenter #cxassuranceplatform #ivr #testautomation

Xchange 2021 Customer Q&A Quick Clips

Quick Clips – Customer and Partner Q&A from Xchange 2021 Roadshow

Short videos featuring Cyara customers and partners on how our Automated Customer Assurance Platform has helped them improve customer experience

#customerexperience #cxassuranceplatform #devops #monitoring #omnichannel #testautomation #xchange2021virtualroadshow

TechStrong TV 8 July 2021 Amy Hudson thumbnail

Interview: TechStrong TV Talks with Amy Hudson

TechStrong TV’s Charlene O’Hanlon talks with Amy Hudson, VP Global Center of Excellence at Cyara, on digital transformation, DevOps, and more

#customerexperience #devops #digitaltransformation #testautomation

Xchange 2021 Session Replays On-Demand

Xchange 2021 Virtual Roadshow Session Replays On-Demand

Hear success stories, best practices, product updates and thought leadership from some of the best minds in CX and test automation.

#contactcenter #customerexperience #cxassuranceplatform #digitaltransformation #testautomation #xchange2021virtualroadshow

Cyara Xchange 2021 VR-Intro

Video: Xchange 2021 Virtual Roadshow Intro

Our Mission: To Help You Build FASTER CX with Less Effort, Cost, and Risk. Get into the Fast Lane!

Call Explorer Video

Product Video: Cyara Call Explorer

The fast lane to flawless customer experience is here. No matter how you like to do your IVR testing – manually or automated – there’s never been a quicker, more efficient way to drive customer satisfaction. Watch now to learn more!

#cxassuranceplatform #ivr #testautomation

Call Explorer Demo title slide

Video: Cyara Call Explorer Demo

See Cyara Call Explorer in action! Learn how to turbocharge your IVR testing and monitoring.

#cxassuranceplatform #ivr #testautomation

Cyara Xchange 2020 Virtual Summit

Xchange 2020 Session Replays On-Demand

Hear success stories, best practices, product updates and thought leadership from some of the best minds in CX and test automation from Cyara's Xchange 2020 conference.

#contactcenter #customerexperience #cxassuranceplatform #digitaltransformation #testautomation #xchange2020

Cyara-IVR Application Testing Use Case video

Training Video: IVR Application Testing Use Case

This Cyara Training Video (one of many available to customers in the Knowledge Center) outlines the IVR application testing use case.

#ivr #testautomation #training

Cyara-Welcome to Cyara, Your CX Assurance Platform training video

Training Video: Welcome to Cyara – Your CX Assurance Platform

This Cyara Training Video, one of many available to Cyara customers in the Knowledge Center, provides an overview of the Cyara Automated CX Assurance Platform.

#customerexperience #cxassuranceplatform #training

Interview: Regalix TV Interviews Cyara CMO Linda Chen

Interview: Regalix TV Interviews Cyara CMO Linda Chen

Tech It Up / Regalix TV’s Jessica Ly chats with Linda Chen on Cyara’s CX Assurance Platform

#contactcenter #customerexperience #cxassuranceplatform #testautomation

Customer Interview: Implementing a Voice of the Customer Program

Customer Interview: Implementing a Voice of the Customer Program

Centra CX’s Max Lipovetsky weighs in on the benefits of implementing a Voice of the Customer Program.

#contactcenter #customerexperience