Unlike other CX channels, conversational AI systems have the ability to provide efficient, cost-effective self-service channels with chatbots that can be trained to mimic real human behavior and understand what your customers are asking. In recent years, Natural Language Processing (NLP) systems have emerged, making it possible for your bots to track information throughout customer interactions and maintain a better understanding of customer intent and queries.
Cyara’s conversational AI optimization platform helps businesses accelerate bot development at a reduced cost.
But it isn’t easy to deliver a well-functioning, NLP-powered chatbot. There are many challenges that can emerge throughout the development lifecycle, threatening your bot’s quality and ability to meet customer expectations.
That’s where Cyara Botium comes in. Botium empowers you to optimize your conversational AI development and deliver high-quality bots at a fraction of the cost with automated testing and monitoring capabilities. For years, Botium has helped customers deploy chatbots with confidence, ensuring that they always perform as designed.
But it doesn’t end there. Most recently, Botium’s testing capabilities have been updated to include NLP Advanced, empowering users to comprehensively evaluate NLP models, proactively identify defects, and boost customer satisfaction.
Expanding Botium’s Testing Capabilities
As the only true conversational AI optimization platform, Botium provides end-to-end bot testing and monitoring solutions, so you can improve your self-service CX channels, meet customer needs, support top-line business objectives, and regain control over your bot development.
Previously, Botium supported chatbot testing and optimization for all NLP engines. But, with this update, we’ve taken Botium to the next level, so you can maximize your NLP investment and leverage advanced insights into your model and identify areas for improvement. When you access NLP Advanced for Botium, you can address the needs of your entire team during your conversational AI development lifecycle.
With this expansion of Botium’s NLP testing capabilities, you can confidently eliminate guesswork from the equation by empowering your entire team—designers, business analysts, QA teams, developers, and more—with a set of advanced NLP testing capabilities. Proactively identify and remediate defects, evaluate your chatbot’s entire NLP model, assess your bot’s accuracy, measure your bot’s stability, and much more.
What’s New?
With the launch of Botium NLP Advanced, new and long-time Botium users have gained access to a wide range of new features, designed specifically to help you more effectively test, optimize, and assure your conversational AI applications.
When you choose Botium, you can evaluate your bots with the following analytics:
- Correctness Score: Determine your bot’s accuracy and readiness for deployment, while also highlighting unintentional errors or regressions.
- Confidence Score: Receive insights into your NLP model’s confidence levels, so you can maximize containment and reduce the number of incorrect answers or unanswered queries.
- Clarity Score: Measure your model’s stability to determine whether it maintains a solid foundational structure.
With these insights in-hand, you can more effectively evaluate and improve your models, boosting your overall success in developing and scaling your bots:
- Evaluate NLP Models: Comprehensively assess your model to identify areas for improvement, such as where intents overlap, or concepts need to be reinforced.
- Identify Issues Early: Leverage the testing data to detect and address issues prior to customer impact.
- Assess Accuracy and Readiness: Measure your bot’s accuracy using the Correctness Score and determine whether it’s ready for deployment or if there are any unintentional regressions present.
- Optimize Confidence Threshold: Make data-driven decisions based on your model’s Confidence Score.
Altogether, these features make it possible to optimize your bot performance, ensuring that your systems will always function as designed and better understand your customers, so you can bring your self-service CX channels to the next level.
Get Started with Cyara Today
It can be extremely difficult to deliver a bot with the ability to understand your customers’ questions. But, with Cyara’s NLP Advanced for Botium, you can overcome common challenges that arise when testing and updating your NLP models. Our new features provide all the information you need to improve your conversational AI applications, improve your team’s productivity, and regain control throughout the entire development lifecycle.
Contact us to schedule a demo or visit our website to learn more about Botium today.
