Conversational AI

LLMs & Generative AI: Make Them Work for You!

Large Language Model (LLM) usage comes with its own challenges. Cyara suggests 3 ways to leverage LLMs without compromising quality.

Migrating from LUIS to CLU – Part 2: Migration and Comparison

A summary of changes when upgrading your Microsoft chatbot from the old LUIS service to the shiny new Cognitive Services for Language (CLU).

Do You Have a Playbook for Testing Conversational AI?

Learn about the complex systems chatbots use to deliver a flawless customer experience, while complying with security and privacy requirements.

Migrating from LUIS to CLU – Part 1: The Differences

Learn the major differences between chatbot building interfaces Microsoft LUIS and CLU. Cyara Botium now supports Microsoft CLU, the successor to LUIS.

Join Us on Our Roadshow!

We are hitting the road for 3 days of interactive sessions with conversational AI experts, good food, and some friendly competition at Topgolf this Fall!

Don’t Let These Commonly Confused Chatbot Terms Get the Bot-ter of You

We clarify some key chatbot terminology: chatbot vs conversational AI and virtual assistant; AI vs machine learning; NLU vs NLP; and more.

When to Chatbot, and When to Chat-Not

Chatbots are a useful tool that can help you improve CX. However, there are instances where chatbots are out of place. Read to learn more.

What’s the Optimum Confidence Threshold for My Chatbot and Why Do I Need One?

Do you know what the optimum confidence threshold for your chatbot is? Read this blog to learn what it is and why you need one.

How to Gain a Deeper Understanding of Your NLP Engine to Influence the Performance of Your Training Data

If you’re struggling to understand your NLP engine to influence the performance of your training data, we have words of advice from chatbot building expert Alison Houston.