• Skip to primary navigation
  • Skip to main content
  • Skip to footer
Cyara

Cyara

Cyara Customer Experience Assurance Platform

  • Login
  • Contact us
  • Request a demo
  • Login
  • Contact us
  • Request a demo
  • Why Cyara
    • AI-Led CX Assurance Platform
    • AI vision for CX
    • Cyara partner network
    • Cyara Academy
  • Solutions
    • Transform
          • TRANSFORM – Drive CX Change

          • Functional, regression, & objective testing | Cyara Velocity
          • Performance testing | Cyara Cruncher
          • See all use cases >
          • Cyara platform - Transform - Drive CX change
    • Monitor
          • MONITOR – Assure CX Journeys

          • CX monitoring | Cyara Pulse
          • Telecom assurance | Cyara Voice Assure
          • CX & telecom monitoring | Cyara Pulse 360
          • Call ID line assurance | Cyara Number Trust
          • Agent environment assurance | Cyara ResolveAX
          • See all use cases >
          • Cyara platform - Monitor - Assure CX journeys
    • Optimize
          • OPTIMIZE — Leverage AI for CX

          • Conversational AI optimization | Cyara Botium
          • Generative AI assurance | Cyara AI Trust
          • See all use cases >
          • Cyara platform - Optimize - Leverage AI for CX
    • Connect
          • CONNECT — Assure WebRTC CX

          • WebRTC optimization | Cyara testRTC
          • WebRTC monitoring | Cyara watchRTC
          • WebRTC quality assurance | Cyara qualityRTC
          • See all use cases >
          • Cyara platform - Connect - Assure WebRTC CX
  • Resources
    • CX Assurance blog
    • Customer success showcase
    • CX use cases
    • Events & upcoming webinars
    • On-demand webinars
    • Resource library
    • Customer community
  • About Us
        • About Cyara

        • About Cyara
        • Leadership
        • Careers
        • Legal statements, policies, & agreements
        • Services

        • Cyara Academy
        • Consulting services
        • Customer success services
        • Technical support
        • News

        • CEO’s desk
        • Press releases
        • Media coverage
        • Cyara awards
        • Partners

        • Partners

Press Releases

May 7, 2012

Cyara Adds New U.S. Data Center; Expands IVR and Contact Center Testing Capacity to 20,000 Plus Ports

Cyara Team

Data Centers in Key Global Regions Provide Redundancy, Local Serviceability and Scalability for Testing, Monitoring and Simulation

SAN FRANCISCO, CA – May 7, 2012 — Cyara Solutions, a pioneer of next-generation premise and cloud solutions for testing, monitoring and simulation of interactive voice response (IVRs) and contact center systems and applications, today announced the recent expansion of their testing capacity with the addition of a U.S. data center in Sunnyvale, CA.

The Cyara Solution Suite provides a complete suite of products for testing, monitoring and simulation of contact center infrastructure and applications including IVRs, IP Telephony, SIP deployments, PBXs, reporting, routing, call recording, desktop and CTI — from initial deployment through subsequent modifications – fine tuning ongoing operations in production to ensure exemplary system operation and customer experience.

“This recent data center expansion was the next logical step in response to our growing customer base in North America,” says Alok Kulkarni, CEO, Cyara. “A U.S. data center means we can now serve our North American-based customers more cost effectively, and can use that capacity globally when we need to scale for our larger customers.”

“With data centers now in Sunnyvale, CA; London, England and Sydney, Australia customers have the added advantage of local serviceability translating into lower operational costs for our customers,” says Kulkarni.

Thirty-One Gifts, one of the fastest growing direct sales companies in the U.S, is a recent example of Cyara’s growing U.S. customer base that will benefit from the new U.S. data center. Thirty-One upgraded to a new SIP-based, contact center routing platform and increased port capacity from 300 concurrent calls to 1,000 concurrent calls in support of 80,000 home-based consultants, rapid growth and expected call spikes.

A major U.S. airline, US Airways; Westpac, the oldest and one of the largest banks in Australia; and several key telecommunications and financial services companies are recent customers in the North America, EMEA and APAC regions taking advantage of Cyara’s ability to offer redundancy, scalability and regional support.

About Cyara Solutions
Cyara Solutions is helping Fortune 500 companies around the world redefine their customer service through a better contact center experience. Cyara is a pioneer of next-generation premise and cloud-based solutions for testing, monitoring and simulating IVRs, Voice Biometrics, Outbound Dialers, Voice Callback and Contact Centers. Cyara performs automated load and functional testing and production monitoring of contact center infrastructure and application components, testing companies’ end-to-end contact center customer and agent experience in a repeatable, automated manner. Cyara ensures exemplary system operation emulating live calls without requiring or impeding live customers or agents.

For more information please visit www.cyarasolutions.com or connect with Cyara on Linkedin,Twitter and Facebook.

© 2012 Cyara Solutions. All rights reserved. The Cyara Solutions logo and the names and marks associated with Cyara Solutions products are trademarks and/or service marks of Cyara Solutions and are registered and/or common law marks in the United States and various other countries. All other trademarks are property of their respective owners.

Footer

  • AI-Led CX Assurance Platform
    • Cyara AI Trust
    • Cyara Botium
    • Cyara CentraCX
    • Cyara Cloud Migration Assurance
    • Cyara Cruncher
    • Cyara Number Trust
    • Cyara probeRTC
    • Cyara Pulse
    • Cyara Pulse 360
    • Cyara qualityRTC
    • Cyara ResolveAX
    • Cyara testingRTC
    • Cyara testRTC
    • Cyara upRTC
    • Cyara Velocity
    • Cyara Voice Assure
    • Cyara watchRTC
  • Use cases
    • Agent desktop testing
    • Cloud contact center monitoring
    • Contact center number test types
    • Contact center testing
    • Continuous testing
    • Conversational AI testing
    • CX monitoring
    • DevOps for CX
    • Email & SMS testing
    • Functional testing
    • Incident management
    • IVR discovery
    • IVR testing
    • Load & performance testing
    • Omnichannel testing
    • Outbound call testing
    • Regression testing
    • Voice biometrics testing
    • Voice of the customer
    • Voice quality testing
    • Web interaction testing
  • Resources
    • CX Assurance blog
    • Customer success showcase
    • Events & upcoming webinars
    • Resource library
    • On-demand webinars
    • Cyara portal & support site access
    • Customer community
  • About us
    • About Cyara
      • About us
      • Leadership
      • Careers
      • Cyara awards
      • Legal statements, policies, & agreements
    • Services
      • Cyara Academy
      • Consulting services
      • Customer success services
      • Technical support
    • News
      • CEO’s desk
      • Press releases
      • Media coverage
    • Partners
      • Partners
      • Integration & technology partners
      • Platform Integrations
  • LinkedIn
  • Twitter
  • YouTube

Copyright © 2006–2025 Cyara® Inc. The Cyara logo, names and marks associated with Cyara’s products and services are trademarks of Cyara. All rights reserved. Privacy Statement  Cookie Settings