Data Centers in Key Global Regions Provide Redundancy, Local Serviceability and Scalability for Testing, Monitoring and Simulation
SAN FRANCISCO, CA – May 7, 2012 — Cyara Solutions, a pioneer of next-generation premise and cloud solutions for testing, monitoring and simulation of interactive voice response (IVRs) and contact center systems and applications, today announced the recent expansion of their testing capacity with the addition of a U.S. data center in Sunnyvale, CA.
The Cyara Solution Suite provides a complete suite of products for testing, monitoring and simulation of contact center infrastructure and applications including IVRs, IP Telephony, SIP deployments, PBXs, reporting, routing, call recording, desktop and CTI — from initial deployment through subsequent modifications – fine tuning ongoing operations in production to ensure exemplary system operation and customer experience.
“This recent data center expansion was the next logical step in response to our growing customer base in North America,” says Alok Kulkarni, CEO, Cyara. “A U.S. data center means we can now serve our North American-based customers more cost effectively, and can use that capacity globally when we need to scale for our larger customers.”
“With data centers now in Sunnyvale, CA; London, England and Sydney, Australia customers have the added advantage of local serviceability translating into lower operational costs for our customers,” says Kulkarni.
Thirty-One Gifts, one of the fastest growing direct sales companies in the U.S, is a recent example of Cyara’s growing U.S. customer base that will benefit from the new U.S. data center. Thirty-One upgraded to a new SIP-based, contact center routing platform and increased port capacity from 300 concurrent calls to 1,000 concurrent calls in support of 80,000 home-based consultants, rapid growth and expected call spikes.
A major U.S. airline, US Airways; Westpac, the oldest and one of the largest banks in Australia; and several key telecommunications and financial services companies are recent customers in the North America, EMEA and APAC regions taking advantage of Cyara’s ability to offer redundancy, scalability and regional support.
About Cyara Solutions
Cyara Solutions is helping Fortune 500 companies around the world redefine their customer service through a better contact center experience. Cyara is a pioneer of next-generation premise and cloud-based solutions for testing, monitoring and simulating IVRs, Voice Biometrics, Outbound Dialers, Voice Callback and Contact Centers. Cyara performs automated load and functional testing and production monitoring of contact center infrastructure and application components, testing companies’ end-to-end contact center customer and agent experience in a repeatable, automated manner. Cyara ensures exemplary system operation emulating live calls without requiring or impeding live customers or agents.
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