January 15, 2019
Frost & Sullivan Selects Cyara as 2018 Global Customer Experience Testing Platform Vendor of the Year
For the third consecutive year, Frost & Sullivan has recognized Cyara for enabling leading brands around the world to deliver flawless customer experiences
Redwood City, CA., January 15, 2019
Cyara, provider of the leading customer-experience (CX) assurance platform, has been selected as a Frost & Sullivan Excellence Award recipient. The Frost & Sullivan Excellence Awards recognize companies around the globe that have risen above the competition and demonstrate outstanding performance.
“Cyara’s CX Assurance Platform enables organizations to simulate real-world customer interactions. The company focuses on increasing CX quality by maximizing testing and monitoring automation, including automated discovery of an organization’s current CX and test script creation and maintenance,” Krishna Baidya, associate director ICT Practice – Asia-Pacific, Frost & Sullivan. “Recording 70 percent growth in its cloud business in 2018, the vendor strengthened its position in the CX assurance space by expanding Cyara’s global presence, list of Fortune 500 clients, and local delivery capabilities — as well as embracing an innovation mindset.”
“We’re honored that Frost & Sullivan has recognized us for the third consecutive year,” said Alok Kulkarni, CEO and co-founder of Cyara. “2018 has been a tremendous year for us, as more and more leading global brands have turned to Cyara to ensure they deliver an excellent experience for their customers across sales, service and support channels.”
Frost & Sullivan’s Australia Excellence Awards, now in its 13th consecutive year, evaluated companies on a variety of market performance indicators including revenue growth, market share and growth in market share, leadership in product innovation, marketing strategy, and business development strategy. Frost & Sullivan analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research.
The Cyara CX Assurance Platform
The award-winning Cyara CX Assurance Platform helps companies accelerate CX development, increase quality across all digital and voice channels, and assure the quality of customer journeys end-to-end. Cyara Velocity’s automation and collaborative environment helps organizations rapidly innovate their CX. Cyara Cruncher then puts CX systems through extensive performance and load-testing, ensuring systems work at scale. Finally, Cyara Pulse delivers real-time CX insights via desktop or mobile phone, enabling customers to identify and troubleshoot problems around the world. Cyara’s customers include leading brands across a variety of consumer and business segments including technology, insurance, finance, travel, and retail.
About Frost & Sullivan
Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today’s market participants. For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. www.frost.com
As the world’s leading CX Assurance platform provider, Cyara accelerates the delivery of flawless customer journeys across digital and voice channels while reducing the risk of customer-facing defects. Every day, the most recognizable brands around the world trust the Cyara Platform to deliver customer smiles at scale. For more information, please visit https://cyara.com.