February 29, 2024 – Cyara, the leading AI-powered Customer Experience (CX) Assurance Platform provider, today announced Jeff Lyons as its new Chief Customer Officer (CCO). With over 30 years of experience in enterprise software, Lyons brings a wealth of go-to-market and delivery expertise to Cyara, further bolstering its global leadership team.
Lyons’ extensive background positions him as a valuable addition to Cyara’s strategic initiatives. In his role, Lyons will be responsible for managing the customer experience for Cyara’s global customer base across the full lifecycle, including onboarding, technical training and education, all post-sales activities, and retention.
“As businesses navigate the complexities of delivering exceptional customer experiences in today’s rapidly evolving landscape, it is critical to leverage technology and AI effectively to assure performance,” said Lyons. “I am excited to lead Cyara’s efforts in empowering organizations worldwide to utilize our suite of AI-powered CX Assurance solutions, ensuring they deliver flawless customer experiences.”
Before joining Cyara, Lyons served in various leadership roles in enterprise software, driving significant value and leading organizational transformation. His track record of successfully scaling global organizations and driving revenue growth aligns perfectly with Cyara’s mission.
“I am delighted to welcome Jeff as our new CCO,” said Rishi Rana, President of Cyara. “His deep experience spanning three decades, coupled with his passion for driving customer value, will be instrumental as we continue to innovate and maintain our position as industry leaders in AI-driven CX Assurance.”
About Cyara
Cyara revolutionizes the way businesses transform and optimize their customer experiences. Cyara’s AI-powered CX Assurance Platform empowers enterprises to deliver flawless interactions across voice, video, digital, and chatbot experiences. With Cyara, businesses improve customer journeys through continuous innovation while reducing cost and minimizing risk. With a 96% customer retention rate and world-class Net Promoter Score (NPS), today’s leading global brands trust Cyara every day to deliver customer smiles at scale.
To learn more, visit cyara.com or call 1-888-GO-CYARA.
Media Contact:
Caitlin Haskins
(408) 656-9699
10Fold Communications for Cyara
cyara@10fold.com
