Cyara Pulse 360
Elevate global coverage across the entire contact center with the only all-in-one CX assurance engine for 360° visibility across every customer channel
Meet Pulse 360, the only AI-driven CX monitoring solution with real-time visibility across voice and digital channels, testing real customer experiences across 150+ points of presence and 380+ carriers.
Businesses struggle to identify and fix dropped calls, poor voice quality, IVR failures, and connection issues across global contact centers. Without real-time monitoring and carrier visibility, IT teams react too late, leading to revenue loss, SLA penalties, and customer churn.
Pulse 360 solves these challenges with early issue detection, automated troubleshooting, and global carrier insights, so you can eliminate disruptions, reduce downtime, and optimize the customer journey—all from a single, intuitive platform.
Cyara Pulse 360 Features
Click through the tabs below to uncover all of Cyara Pulse 360’s features.
Comprehensive CX monitoring
Gain complete visibility across voice and digital channels with the unified Pulse 360 platform. Proactively detect issues before they disrupt operations, reducing downtime with AI-driven incident correlation and automated diagnostics. Minimize alert fatigue with AI-driven alerts that correlate related issues into a single, actionable incident.
Contact point-centric monitoring for streamlined management
Consolidate performance tracking into customer-facing contact points for simplified issue management. Move away from complex test case-based monitoring and gain a real-time, holistic view of availability, quality, and performance.
Effortless deployment & global reach
One-click setup for rapid implementation. Automate scheduling for business hours, after-hours, and global operations. Leverage multi-carrier monitoring across 130+ countries and 380+ carriers.
Real-time testing & automated diagnostics
Ensure faster troubleshooting and improved call success rates with real-time, multi-carrier performance monitoring. Identify connection issues, voice quality problems, and call flow failures across a global carrier network.
Seamless integrations & enterprise scalability
Pulse 360 integrates effortlessly with the modern CX tech stack, enabling frictionless deployment with minimal configuration and enterprise-grade scalability for global CX monitoring.
Innovation for Pulse customers
Pulse 360 offers everything you already rely on as a Pulse customer and adds critical visibility into the voice infrastructure behind your customer journeys. Easily gain real-time, smarter insights into call quality by monitoring large sets of numbers and testing from more than one carrier, so you can mitigate potential issues before your customers are affected.
Innovation for Voice Assure customers
Pulse 360 combines Voice Assure’s global telco validation with deep, real-time monitoring of the actual customer experience. Expand your visibility with digital channel monitoring, validate IVR journeys, and leverage self-service diagnostic steps to accelerate root-cause identification.
The Pulse 360 Advantage: Identify & Resolve Issues Before They Affect Customers
Automate troubleshooting & diagnostics for faster issue resolution
Reduce alert fatigue with AI-driven incident correlation
Gain real-time CX insights across voice and digital channels
Assure Journeys. Transform Experiences.
Cyara revolutionizes the way businesses transform and optimize customer experiences. The Cyara AI-Led CX Transformation Platform replaces time-consuming, error-prone manual processes, empowering enterprises to drive CX transformation, monitor and assure customer journeys, and optimize CX across all self-service and agent-assisted channels, including voice, video, and conversational AI. Cyara helps many of today’s leading brands raise the bar on customer experience by ensuring that customer journeys perform exactly as designed, and that CX systems operate as intended, even under pressure. Cyara is the only choice for complete, end-to-end CX transformation!
