Cyara

Cyara Customer Experience Assurance Platform

Real-time, AI-powered CX assurance

Cyara Pulse 360

Gain 360° visibility across every customer channel with real-time customer experience monitoring.

See your CX in real-time
pulse 360 dashboard on laptop

Pulse 360

The only AI-led CX assurance engine, with real-time visibility across all voice and digital channels

Pulse 360 helps eliminate service disruptions, decrease churn, avoid SLA and compliance penalties, and preserve revenue with early issue detection, automated troubleshooting, and global carrier insights – all from a single, intuitive platform.

Request a demo

Recapture up to
90%
of abandoned calls

Real-time CX monitoring with 360º visibility across 135+ countries and 400+ global carriers

Beyond monitoring, Pulse 360 is a CX assurance solution that helps you deliver seamless, frustration-free customer experiences while reducing operational risk.

With end-to-end customer journey visibility backed by unmatched global coverage and intelligent alerting, Pulse 360 sets the industry standard, helping businesses optimize CX, minimize downtime, and enhance customer satisfaction without complexity.

More than monitoring

A CX assurance engine for frustration-free customer experiences

pulse 360 dashboard with map
  • Early issue detection to identify failures before they affect customers
  • AI-driven alert correlation for smarter incident tracking and resolution
  • Automated diagnostics to pinpoint root causes and accelerate resolution
  • Global coverage featuring true in-country dialing across 135+ countries and 400+ global carriers, capturing real customer experiences
  • Omnichannel visibility across IVR, voice, chat, SMS, email & web
See Pulse 360 in action

The combined power of trusted solutions

The natural evolution for customers using Cyara Pulse or Voice Assure

Pulse 360 takes everything you already love about Cyara and adds full visibility, automation, and smarter insights.

By switching to Pulse 360, Pulse customers gain:

  • Voice infrastructure diagnostics
  • Real-time, global testing across voice, SMS, web, and more
  • Smarter alerts with insight-rich notifications
  • 100% automated result verification
  • Carrier network performance insights
  • Incident management
  • True in-country testing in more than countries
  • Unified CX monitoring across voice & digital journeys

By switching to Pulse 360, Voice Assure customers gain:

  • Expanded CX coverage across every customer channel
  • Built-in diagnostics for even faster issue resolution
  • Real-time insights via call explorer
  • Enhanced self-service flexibility
  • Advanced IVR monitoring
  • Discovery & test generation
  • Incident management

CX Assurance Engine

Pulse 360 features

  • Comprehensive CX monitoring

    Gain complete visibility across voice and digital channels with the unified Pulse 360 platform. Proactively detect issues before they disrupt operations, reducing downtime with AI-driven incident correlation and automated diagnostics. Minimize alert fatigue with AI-driven alerts that correlate related issues into a single, actionable incident.

  • Cyara customer using contact point-centric monitoring tools

    Contact point-centric monitoring for streamlined management

    Consolidate performance tracking into customer-facing contact points for simplified issue management. Move away from complex test case-based monitoring and gain a real-time, holistic view of availability, quality, and performance.

  • Cyara customer using global monitoring tools

    Effortless deployment & global reach

    One-click setup for rapid implementation. Automated scheduling for business hours, after-hours, and global operations. Leverage multi-carrier monitoring across countries and carriers.

  • Cyara customer using real-time testing and automated diagnostics

    Real-time testing & automated diagnostics

    Ensure faster troubleshooting and improved call success rates with real-time, multi-carrier performance monitoring. Identify connection issues, voice quality problems, and call flow failures across a global carrier network.

  • Cyara customer using seamless integrations and enterprise scalabiltiy

    Seamless integrations & enterprise scalability

    Pulse 360 integrates effortlessly with the modern CX tech stack, enabling frictionless deployment with minimal configuration and enterprise-grade scalability for global CX monitoring.

  • Cyara customer using innovations for Pulse

    Innovation for Pulse customers

    Pulse 360 offers everything you already rely on as a Pulse customer and adds critical visibility into the voice infrastructure behind your customer journeys. Easily gain real-time, smarter insights into call quality by monitoring large sets of numbers and testing from more than one carrier, so you can mitigate potential issues before your customers are affected.

  • Cyara customer using Voice Assure innovations

    Innovation for Voice Assure customers

    Pulse 360 combines Voice Assure’s global telco validation with deep, real-time monitoring of the actual customer experience. Expand your visibility with digital channel monitoring, validate IVR journeys, and leverage self-service diagnostic steps to accelerate root-cause identification.

The premier choice for CX assurance

“We’ve gained a lot of trust with our customers and our internal stakeholders”

David Conway

Lead systems engineer
Salesforce

“My engineers get alerts and the technical details they need to resolve the problem quickly”

Richie Gass

Senior manager of telephony & teleconferencing services, IT
Blue Cross Blue Shield of California

“Cyara was definitely much more intuitive than the competition”

Steve Correa

Senior systems engineer
AT&T

See what people say

The Pulse 360 advantage

Identify & resolve issues before they affect customers

Automate troubleshooting & diagnostics for faster resolution

Reduce alert fatigue with AI-driven incident correlation

Gain real-time CX insights across every channel

Gear with rocket

Start monitoring fast with effortless setup & flexible scheduling

globe with speedometer

Scale globally with carrier-level performance insights in 135+ countries

uptrending graph with ai stars

Optimize CX strategies with AI-driven analytics & Intelligent Insights

Resources

FAQ

Cyara Pulse 360 is the industry’s only AI-led CX assurance engine that helps you deliver seamless, error-free customer interactions. Unlike other CX monitoring tools, Pulse 360 allows you to regain visibility into how customers are actually experiencing your CX journeys wit early issue detection, AI-driven alert correlation, automated diagnostics, and global coverage across 135+ countries and 400+ global carriers. 

Cyara Pulse 360 is the natural evolution of Pulse and Voice Assure, combining everything you already love about Cyara and adding full visibility, automation, and smarter insights across all digital and voice channels.  

Pulse 360 provides real-time visibility across all voice and digital CX channels. As part of Cyara’s AI-led CX assurance platform, Pulse 360 works with all AI, CCaaS, UCaaS, CRM, and helpdesk providers. 

Pulse 360 helps you regain visibility across all voice and digital channels. Pulse 360 helps you recapture abandoned calls by proactively identifying issues and reducing downtime, so you can improve customer trust, accelerate issue remediation, and leverage actionable, data-driven insights for future improvements.  

Pulse 360 offers end-to-end customer journey visibility, allowing you to gain a better understanding of how your customers are experiencing your CX channels in real time. With Pulse 360, you’ll receive early issue detection, data-driven insights into your CX performance, AI-driven alert correlation, and global coverage across 135+ countries and 400+ global carriers. In the event an issue emerges in your infrastructure, you’ll be the first to know and can take steps to troubleshoot and fix your CX before your customers are exposed. 

Many CX testing and monitoring tools merely tell you when a defect exists, without providing any further insights into what the problem is or what steps you should take to fix it. Pulse 360’s AI-driven alerts correlate related issues into a single, actionable insight that you can use to drive faster troubleshooting and issue remediation. 

smiling customer using the AI-led Cyara platform to test customer experience

The #1 AI-led CX productivity, growth, and assurance engine

Cyara is the customer experience safety net behind the scenes testing and monitoring your contact center, chatbot, or AI assistant so you can fix issues before your customers even notice something’s off.

Explore the Cyara platform >

Ready for seamless CX assurance?

Learn how Cyara’s AI-led CX productivity, growth, and assurance engine can help you eradicate bad CX.

Speak to an expert
Office view with Cyara dashboard