CX Monitoring from the Customer’s Perspective
Monitor your CX from the customer’s perspective, and ensure your CX is functioning as designed. By simulating real-world customer interactions, Pulse delivers real-time insight in the palm of your hand, enabling you to identify issues, troubleshoot problems and ensure that you deliver the best possible customer experience each and every time.
Customizable alerting framework, and exception based alerts make it easy to identify the problems most important to each individual.
Isolate issues by sequencing test cases to run based on failure of previous test case
Highly customizable dashboard that enables individuals to visualize real-time data about CX health across all channels
The Pulse Mobile App delivers incident management and automated trouble shooting across all channels, all from the palm of your hand learn more
Call Recording Validation
Ensure your call recording software is performing. Cyara offers Cyara Recording Validation (CRV) as an add-on capability to Cyara Pulse. CRV is available for Nice and Verint call recording systems. Learn more