Pulse
Monitor Your CX in Real Time
Be the first to know of any customer-facing CX issues
CX Monitoring from the Customer’s Perspective
Monitor your CX from the customer’s perspective, and ensure your CX is functioning as designed. By simulating real-world customer interactions, Pulse delivers real-time insight in the palm of your hand, enabling you to identify issues, troubleshoot problems and ensure that you deliver the best possible customer experience each and every time.
Real-Time
See in real-time the CX you are delivering with an outside-in view of your CX performance
Actionable
Customize and drill in to deliver insights you need to take action
Comprehensive
Monitor across digital and voice channels, and even ensure your call recording is functioning as required
Resources
Pulse Datasheet
Read more about Cyara Pulse and share the datasheet with your colleagues
Top 4 Reasons to Assure Your Call Recording
Learn more about how Cyara ensures your call recording software from the outside-in
OCX – Establishing a Baseline
See how operational customer experience (OCX) impacts customer experience
Features
Flexible delivery
Deliver insights via web interface, wallboards, or mobile app
Alerting
Exception based alerts make it easy to identify problems
Drill-down Reporting
Identify outliers in high-level CX metrics, and drill down for root cause analysis
Extensible
Import data from any REST API-compatible application to augment insights
Omnichannel
Monitor all channels, including IVR, call routing, web, chat, email and SMS
Call Recording Validation
Ensure your call recording software is performing as intended
