Pulse Gives You Comprehensive, Continuous CX Assurance:

Incident management

Incident
Management

Track the most critical aspects of CX from a centralized hub with pre-built integrations to popular ticket managements systems so you can take fast, corrective action and limit business impact.

Time to resolution

Accelerate Mean-Time-to-Repair (MTTR)

Minimize the time it takes to get back on track with configurable logic, advanced filtering capabilities, and intuitive reports that deliver incident details in real time.

Comprehensive CX

Comprehensive
Coverage

Monitor customer journeys across digital and voice channels spanning self-service to agent-assisted interactions, so however customers are contacting you, you’re keeping them happy.

Cyara Automated CX Assurance Platform

Cyara Pulse is part of the award-winning Cyara Automated CX Assurance Platform which enables companies to deliver better CX with less effort, cost, and risk. Cyara supports the entire CX software development lifecycle, from design to functional and regression testing, load testing, and production monitoring, ensuring enterprises can build flawless customer journeys across voice and digital channels.

Cyara platform applications Velocity (Design-Driven Testing), Cruncher (Performance Testing), Pulse (CX Monitoring), and LiveVQ (Voice Quality Assurance)

Resources

FSP Pulse Datasheet

Datasheet: Cyara Pulse Fast Start Package

Cyara Pulse Fast Start Package for Customer Experience Monitoring

#contactcenter #customerexperience #faststartpackages #ivr #testautomation

Electrolux Q&A: Why was Cyara Pulse included as part of your cloud contact centre migration roll out?

Electrolux Q&A: Why was Cyara Pulse included as part of your cloud contact centre migration roll out?

Electrolux Q&A with Juliano Tripodi.

#cloudmigration #monitoring #xchange2021virtualroadshow

Cyara Pulse datasheet tile

Datasheet: Cyara Pulse – Monitor Your CX in Real Time

Monitor your Customer Experience in real time & be the first to know of any customer-facing CX issues with Cyara Pulse, part of the Cyara Automated CX Assurance Platform.

#contactcenter #customerexperience #cxassuranceplatform #ivr #monitoring #testautomation

Magnifying glass, customer smile within

Learn More

See how Cyara Pulse can help you ensure you deliver a flawless CX.

Watch a Demo