Pulse
Monitor Your CX in Real Time
Be the first to know of any customer-facing CX issues
CX Monitoring from the Customer’s Perspective
Monitor your CX from the customer’s perspective, and ensure your CX is functioning as designed. By simulating real-world customer interactions, Pulse delivers real-time insight in the palm of your hand, enabling you to identify issues, troubleshoot problems and ensure that you deliver the best possible customer experience each and every time.
Real-Time
See in real-time the CX you are delivering with an outside-in view of your CX performance
Actionable
Customize and drill in to deliver insights you need to take action
Comprehensive
Monitor across digital and voice channels, and even ensure your call recording is functioning as required
Resources
Pulse Datasheet
Read more about Cyara Pulse and share the datasheet with your colleagues
Top 4 Reasons to Assure Your Call Recording
Learn more about how Cyara ensures your call recording software from the outside-in
OCX – Establishing a Baseline
See how operational customer experience (OCX) impacts customer experience
Pulse Video
See how Cyara Pulse helps you monitor your CX from your customer’s perspective
Features
Alerting
Customizable alerting framework, and exception based alerts make it easy to identify the problems most important to each individual.
Automated Troubleshooting
Isolate issues by sequencing test cases to run based on failure of previous test case
Executive Dashboard
Highly customizable dashboard that enables individuals to visualize real-time data about CX health across all channels
Mobile Application
The Pulse Mobile App delivers incident management and automated trouble shooting across all channels, all from the palm of your hand learn more
Call Recording Validation
Ensure your call recording software is performing. Cyara offers Cyara Recording Validation (CRV) as an add-on capability to Cyara Pulse. CRV is available for Nice and Verint call recording systems. Learn more
