CX Monitoring from the Customer’s Perspective
Monitor your CX from the customer’s perspective, and ensure your CX is functioning as designed. By simulating real-world customer interactions, Pulse delivers real-time insight in the palm of your hand, enabling you to identify issues, troubleshoot problems and ensure that you deliver the best possible customer experience each and every time.
See in real-time the CX you are delivering with an outside-in view of your CX performance
Customize and drill in to deliver insights you need to take action
Monitor across digital and voice channels, and even ensure your call recording is functioning as required
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OCX – Establishing a Baseline
See how operational customer experience (OCX) impacts customer experience
See how Cyara Pulse helps you monitor your CX from your customer’s perspective
Customizable alerting framework, and exception based alerts make it easy to identify the problems most important to each individual.
Isolate issues by sequencing test cases to run based on failure of previous test case
Highly customizable dashboard that enables individuals to visualize real-time data about CX health across all channels
The Pulse Mobile App delivers incident management and automated trouble shooting across all channels, all from the palm of your hand learn more