Pulse

Pulse

Monitor Your CX in Real Time

Be the first to know of any customer-facing CX issues

CX Monitoring from the Customer’s Perspective

Monitor your CX from the customer’s perspective, and ensure your CX is functioning as designed. By simulating real-world customer interactions, Pulse delivers real-time insight in the palm of your hand, enabling you to identify issues, troubleshoot problems and ensure that you deliver the best possible customer experience each and every time.

Pulse Real-Time

Real-Time

See in real-time the CX you are delivering with an outside-in view of your CX performance

Pulse Actionable

Actionable

Customize and drill in to deliver insights you need to take action

Pulse Comprehensive

Comprehensive

Monitor across digital and voice channels, and even ensure your call recording is functioning as required

Resources

Pulse Datasheet

Read more about Cyara Pulse and share the datasheet with your colleagues

Download Datasheet

Top 4 Reasons to Assure Your Call Recording

Learn more about how Cyara ensures your call recording software from the outside-in

Read our Blog Post

OCX – Establishing a Baseline

See how operational customer experience (OCX) impacts customer experience

View the Infographic

Features

Pulse Computer

Flexible delivery

Deliver insights via web interface, wallboards, or mobile app

Alerting

Exception based alerts make it easy to identify problems

Drill-down Reporting

Identify outliers in high-level CX metrics, and drill down for root cause analysis

Extensible

Import data from any REST API-compatible application to augment insights

Omnichannel

Monitor all channels, including IVR, call routing, web, chat, email and SMS

Call Recording Validation

Ensure your call recording software is performing as intended

Pulse Call Graphic
Learn More

Learn More

See how Pulse can help you ensure you deliver a flawless CX

Request A Demo