Cyara Pulse | Cyara

Cyara Pulse

CX Monitoring from the Customer’s Perspective

Monitor your CX from the customer’s perspective, and ensure your CX is functioning as designed. By simulating real-world customer interactions, Pulse delivers real-time insight in the palm of your hand, enabling you to identify issues, troubleshoot problems and ensure that you deliver the best possible customer experience each and every time.

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Real-Time

See in real-time the CX you are delivering with an outside-in view of your CX performance

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Actionable

Customize and drill in to deliver insights you need to take action

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Comprehensive

Monitor across all digital and voice channels to assure they are functioning as required

Cyara Pulse Features

Cyara Pulse dashboard on monitor

Alerting

Customizable alerting framework, and exception based alerts make it easy to identify the problems most important to each individual.

Automated Troubleshooting

Isolate issues by sequencing test cases to run based on failure of previous test case

Executive Dashboard

Highly customizable dashboard that enables individuals to visualize real-time data about CX health across all channels

Mobile Application

The Pulse Mobile App delivers incident management and automated trouble shooting across all channels, all from the palm of your hand. learn more…

Pulse Mobile App on phone

Resources

Pulse Datasheet

Read more about Cyara Pulse and share the datasheet with your colleagues

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OCX – Establishing a Baseline Infographic

See how operational customer experience (OCX) impacts customer experience

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Pulse Video

See how Cyara Pulse helps you monitor your CX from your customer’s perspective

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See how Pulse can help you ensure you deliver a flawless CX

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