• Skip to primary navigation
  • Skip to main content
  • Skip to footer
Cyara

Cyara

Cyara Customer Experience Assurance Platform

  • LOGIN
  • CONTACT US
  • WATCH A DEMO
  • PRODUCTS & SERVICES
    • AI-Powered CX Assurance Platform
      • Call Explorer
      • Call Routing & Agent Desktop Testing
      • Cloud Contact Center Monitoring
      • Conversational AI Testing
      • Integrations
      • Omnichannel Testing
      • Voice Quality Testing
    • Products
      • AI Trust
      • Botium
      • CentraCX
      • Cloud Migration Assurance
      • Cruncher
      • Number Trust
      • Pulse
      • Pulse 360
      • ResolveAX
      • testRTC
      • Velocity
      • Voice Assure
    • Services
      • Cyara Academy
      • Consulting
      • Customer Success
      • Support
  • SOLUTIONS
    • IVR Testing
      • IVR Discovery
      • IVR Testing
    • Omnichannel Testing
      • Chatbot Testing & Optimization
      • Cloud Contact Center
      • Contact Center Number Test Types
      • Contact Center Testing
      • Email & SMS Testing
      • Omnichannel Testing
      • Voice of Customer
      • Web Interaction Testing
    • Software Testing & Monitoring
      • Continuous Testing Solutions
      • Customer Experience Monitoring
      • DevOps for Customer Experience
      • Functional Testing
      • Incident Management
      • Load/Performance Testing
      • Regression Testing
    • Voice Quality Testing
      • Agent Desktop Testing
      • Outbound Call Testing
      • Voice Biometrics Testing
      • Voice Quality Testing
  • RESOURCES
    • Blog
    • Events
    • Customer Success Showcase
    • Resources
    • Webinars
  • ABOUT
    • CEO’s Desk
    • Leadership
    • Press Releases
    • Media Coverage
    • Partners
    • Awards
    • About Cyara
    • Careers
    • Employee Profiles
    • Legal

Quick Clips – Customer and Partner Q&A from Xchange 2021 Virtual Summit

We’ve gathered some short videos featuring Cyara customers and partners on how Cyara’s Automated Customer Assurance Platform has helped them improve customer experience.

Like what you see? View the full videos of our Xchange 2021 Virtual Summit here!

Q&A: How do you define"victory"?

Sugar Ray Leonard Q&A: How do you define “victory?”

Q&A with Sugar Ray Leonard, Legendary sports icon, Olympic champion and Hall of Famer, philanthropist, bestselling author, Sugar Ray Leonard Foundation founder
Q&A: How do I optimize the customer journey without taking on too much?

Voxai Q&A: How do I optimize the customer journey without taking on too much?

Q&A session with Tony Jurica, Senior Director, Cloud Applications, Voxai; Steve Nash, Principal CX Solutions, Voxai
Q&A: What trends are you seeing in contact centers that have improved agent and customer experience?

AWS Q&A: What trends are you seeing in contact centers that have improved agent and customer experience?

Q&A session with Shalesa Charron, Partner Development Specialist, Amazon Connect, AWS
Q&A: How has the Cyara platform enhanced your efficiencies in managing customer experience challenges?

Vodafone Q&A: How has the Cyara platform enhanced your efficiencies in managing customer experience challenges?

Q&A session with Phillip Moore, Network Operations and OSS Manager, Vodafone
Q&A: What unique challenges from broad-scale automation did you overcome with Cyara testing?

Microsoft Q&A: What unique challenges from broad-scale automation did you overcome with Cyara testing?

Q&A session with Peter Nilsson, Principal Engineering Manager, Microsoft
Q&A: What advantages do customers have by leveraging the capabilities of Cyara, Amazon Connect, and Splunk?

Splunk, AWS Q&A: What advantages do customers have by leveraging the capabilities of Cyara, Amazon Connect, and Splunk?

Q&A session with Matt Olson, Global Strategist for New Markets, Splunk; Kun Qian, Sr Specialist, SA, Amazon Connect, AWS
Q&A: What were some challenges you were facing prior to working with Cyara? How has the platform helped address these challenges?

Leading Household Appliance Company Q&A: What were some challenges you were facing prior to working with Cyara?

Q&A session with Juliano Tripodi, Agile Delivery Lead at a leading household appliance company.
Q&A: What is the future of software upgrades and how will this benefit consumers?

Genesys Q&A: What is the future of software upgrades and how will this benefit consumers?

Q&A session with Jack Nichols, Vice President of Cloud CX Product Management, Genesys
Q&A: How has Cyara's testing solutions helped your team deliver high-quality customer experiences?

Cognizant Q&A: How has Cyara’s testing solutions helped your team deliver high-quality customer experiences?

Q&A session with Fernandez Billingslea, Manager, IVR Automation Oversight and Administration, Cognizant
Q&A: What were some key learnings you realized as you migrated to the cloud?

Vanguard Q&A: What were some key learnings you realized as you migrated to the cloud?

Q&A session with Denise Murphy, Department Head-IT, Vanguard
Q&A: Before automation, what did manual testing look like for your agents?

Ana Olmedo Q&A: Before automation, what did manual testing look like for your agents?

Q&A with Ana Olmedo, Sr. IT Technical Supervisor, Enterprise Contact Center, Leading American Auto Insurance Company
Q&A: Was moving to the cloud always part of your industrialization program?

National Australia Bank Q&A: Was moving to the cloud always part of your industrialization program?

Q&A with Alex Kocher, Head of Technology, Assisted Channels-Contact Centre & Conversational AI, National Australia Bank
Cyara AI-Led CX Transformation Platform-Monitor, Optimize, Connect, Refine, Transform

Assure Journeys. Transform Experiences.

Cyara revolutionizes the way businesses transform and optimize their customer experiences. Cyara’s AI-Led CX Assurance Platform empowers enterprises to deliver flawless interactions across voice, video, digital, and chatbot experiences. With Cyara, businesses improve customer journeys through continuous innovation while reducing cost and minimizing risk.

Start the Conversation

Tell us what’s on your mind, and learn how Cyara’s AI-led CX transformation can help you delight your customers.

Contact Us

Footer

Cyara logo
  • LinkedIn
  • Twitter
  • YouTube

Copyright © 2006–2025 Cyara® Inc. The Cyara logo, names and marks associated with Cyara’s products and services are trademarks of Cyara. All rights reserved. Privacy Statement  Cookie Settings