Quick Clips – Customer and Partner Q&A from Xchange 2021 Virtual Summit
We’ve gathered some short videos featuring Cyara customers and partners on how Cyara’s Automated Customer Assurance Platform has helped them improve customer experience.
Like what you see? View the full videos of our Xchange 2021 Virtual Summit here!
Ana Olmedo Q&A: Before automation, what did manual testing look like for your agents?
Q&A with Ana Olmedo, Sr. IT Technical Supervisor, Enterprise Contact Center, Leading American Auto Insurance Company
AWS Q&A: What trends are you seeing in contact centers that have improved agent and customer experience?
Q&A session with Shalesa Charron, Partner Development Specialist, Amazon Connect, AWS
Cognizant Q&A: How has Cyara’s testing solutions helped your team deliver high-quality customer experiences?
Q&A session with Fernandez Billingslea, Manager, IVR Automation Oversight and Administration, Cognizant
Electrolux Q&A: What were some challenges you were facing prior to working with Cyara?
Q&A session with Juliano Tripodi, Agile Delivery Lead, Electrolux
Forrester Q&A: What should organizations prioritize in order to deliver great customer experiences?
Q&A session with Kate Leggett, Vice President, Principal Analyst, Forrester
Genesys Q&A: What is the future of software upgrades and how will this benefit consumers?
Q&A session with Jack Nichols, Vice President of Cloud CX Product Management, Genesys
Microsoft Q&A: What unique challenges from broad-scale automation did you overcome with Cyara testing?
Q&A session with Peter Nilsson, Principal Engineering Manager, Microsoft
National Australia Bank Q&A: Was moving to the cloud always part of your industrialization program?
Q&A with Alex Kocher, Head of Technology, Assisted Channels-Contact Centre & Conversational AI, National Australia Bank
Splunk, AWS Q&A: What advantages do customers have by leveraging the capabilities of Cyara, Amazon Connect, and Splunk?
Q&A session with Matt Olson, Global Strategist for New Markets, Splunk; Kun Qian, Sr Specialist, SA, Amazon Connect, AWS
Sugar Ray Leonard Q&A: How do you define “victory?”
Q&A with Sugar Ray Leonard, Legendary sports icon, Olympic champion and Hall of Famer, philanthropist, bestselling author, Sugar Ray Leonard Foundation founder
Vanguard Q&A: What were some key learnings you realized as you migrated to the cloud?
Q&A session with Denise Murphy, Department Head-IT, Vanguard
Vodafone Q&A: How has the Cyara platform enhanced your efficiencies in managing customer experience challenges?
Q&A session with Phillip Moore, Network Operations and OSS Manager, Vodafone
Voxai Q&A: How do I optimize the customer journey without taking on too much?
Q&A session with Tony Jurica, Senior Director, Cloud Applications, Voxai; Steve Nash, Principal CX Solutions, Voxai