Here’s a roundup of session replays from the Cyara Xchange 2021 Virtual Summit Customer Experience conference. We hope you’ll watch, re-watch, and share this material and put it to great use!
Xchange 2021 Session Replay: Ringside Chat with AWS
Linda Chen, CMO at Cyara, chats with Shalesa Charron, Partner Development Specialist at AWS about the benefits of migrating contact center operations to the cloud.
Xchange 2021 Session Replay: Test Automation – Freeing Resources to Focus on Designing Great Experiences
Learn from Fernandez Billngslea of Cognizant how a major telco employed test automation to help adopt Agile development and implement new omnichannel customer journeys.
Xchange 2021 Session Replay: Un-Clinch Your CX from Software Upgrades in the Modern Cloud
Jack Nichols of Genesys shows how modern cloud CX SaaS removes the concept of software upgrades and how your organization can get ready for this mindset shift.
Xchange 2021 Session Replay: Elevating CX through Proactive Monitoring
Hear from Philip Moore, Network Operations and OSS Manager at Vodafone NZ, and learn how Cyara delivered an immediate return on investment while also helping his team.
Xchange 2021 Session Replay: Successfully Testing New Voice Interaction Bots for Intelligent CX
Hear from Microsoft’s Peter Nilsson, Principal Service Engineering Manager, about the process his team adopted with Cyara to load test the new bots’ capacity and capabilities.
Xchange 2021 Session Replay: Sugar Ray Leonard – The Power to Win
Whether achieving greatness as an athlete or in the business arena—the same qualities that drive success apply: discipline, focus, determination, preparation, the right attitude and setting fear of the unknown aside. Sugar Ray Leonard makes a powerful case for his principles of success.
Xchange 2021 Session Replay: Validating Best Agent Routing Using Synthetic Agents
Delivering a great customer experience means making sure your customers are getting to the right agent. Watch now to learn how one of the largest automobile insurance companies in the world is using Cyara’s virtual agents to automate critical testing in their innovation cycle.
Xchange 2021 Session Replay: How Electrolux is Modernising Their Contact Centres Across Europe Through Cloud, AI and Automation
Juliano Tripodi, Agile Delivery Lead for Electrolux, shares how they are migrating all of their European contact centers to Genesys Cloud, how Google AI is playing a key role, and how the Cyara Platform is helps them achieve their goal of speed with quality.
Xchange 2021 Session Replay: Choosing the Right Partners for Flawless, Fearless Cloud Migration
Hear from NAB’s Alex Kocher, Head of Technology, Assisted Channels - Contact Centre & Conversational AI, about how the bank embraced the challenges of migrating their technology services to the cloud-based platform Amazon Connect
Xchange 2021 Session Replay: Cloud-based Contact Center Solutions Transform, Enhance, and Future-Proof Customer Engagement Experiences
Contact center cloud migrations are strategic initiatives that require thorough planning. Learn how a solid plan can turn your cloud contact center dreams into a reality!
Xchange 2021 Session Replay: Using Automation to Kickstart a CX Transformation
For businesses focused on measurable gains in customer experience, test automation may hold the key to directly impacting the customer, particularly in the contact center.
Xchange 2021 Session Replay: How the Power of Three Takes You to the Cloud and Beyond for Flawless CX
Learn how you can reduce defects and unplanned work, provide flawless customer journeys, and perform effective root-cause analysis with faster issue resolution simply by putting the Power of Three (AWS, Cyara and Splunk) to work for you.