In response to the recent surges in AI-powered CX channels, many businesses and contact centers are facing increased pressure to implement this innovative and cost-effective technology. However, the benefits of AI are accompanied by several significant challenges that can put your brand reputation, security, customer relationships, and revenue on the line. By adopting AI governance and oversight, you can take a proactive step to mitigate potential risks and navigate the future of AI-led customer interactions.
In this white paper, you’ll learn:
- The importance of human accountability in the rising age of AI
- Why you must ensure your AI usage aligns with your company’s values
- How to lead with and promote trust in your contact center environment
