We’ve gathered some quick Q&A format video clips from our Xchange 2021 Virtual Roadshow event, featuring Cyara customers and partners on how Cyara’s Automated Customer Assurance Platform has helped them improve customer experience.
Like what you see? Watch the full Xchange 2021 Virtual Roadshow session replays, and keep an eye out for announcements of our next Xchange event. Planning is already underway!
Leading Household Appliance Company Q&A: What are the benefits of automated testing and monitoring?
Juliano Tripodi discusses automated testing and monitoring benefits seen using the Cyara Automated CX Assurance Platform.
Leading Household Appliance Company Q&A: What were your challenges prior to working with Cyara, and how has the platform helped?
Juliano Tripodi discusses how the Cyara Automated CX Assurance Platform eliminated many CX challenges encountered previously.
Leading Household Appliance Company Q&A: Why was Cyara Pulse included as part of your cloud contact centre migration roll out?
Juliano Tripodi discusses why Cyara Pulse was a critical component when rolling out their cloud contact centre migration.
Pedal to the Metal Q&A: How are you using Cyara Call Explorer to automate your IVR testing?
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Brandon Tyler, IVR AWS Cloud Engineer in the banking industry talks about how he’s using Cyara Call Explorer in improving CX with automated IVR testing.
Pedal to the Metal Q&A: How has Cyara Call Explorer helped make IVR testing in multiple languages and countries easier?
Audrey Merlivat, CAC Business Consultant with Mercedes-Benz talks about how multilingual and multi-country IVR testing is easier with Cyara Call Explorer.
Pedal to the Metal Q&A: How has Cyara Call Explorer helped with regression testing?
Brandon Tyler, IVR AWS Cloud Engineer in the banking industry talks about improvements to their regression testing using Cyara Call Explorer.
RBC Q&A: Can you show us how you’ve integrated Cyara Pulse into your unified contact center dashboard?
Ryan Rivais of RBC shows how he has integrated Cyara Pulse live CX monitoring into RBC’s unified contact center dashboard.
RBC Q&A: How has Cyara helped to identify CX issues and expand test coverage?
Ryan Rivais of RBC discusses how he identifies CX issues and expands test coverage with the Cyara Platform.
Vattenfall Q&A: How has your role evolved since you began using Cyara?
Daniel Possekel of Vattenfall discusses how his role has changed since beginning to use the Cyara Automated CX Assurance Platform.
Vattenfall Q&A: How is Cyara helping to expand testing coverage across multiple languages?
Daniel Possekel, Genesys Product Owner at Vattenfall talks on how he has been able to expand multilingual test coverage with the Cyara Platform.
Vattenfall Q&A: What are the benefits you’ve gained from using Cyara?
Daniel Possekel, Genesys Product Owner at Vattenfall lists the benefits Vattenfall has seen from the Cyara Automated CX Assurance Platform.
Vattenfall Q&A: What are the results you have seen from using Cyara to test voice and chat channels?
Daniel Possekel, Genesys Product Owner at Vattenfall discusses results in voice and chat channel tests using Cyara.
Vattenfall Q&A: What were you hoping to achieve from partnering with Cyara?
Daniel Possekel, Genesys Product Owner at Vattenfall talks about what Vattenfall hoped to gain from partnering with Cyara.
Vitality Q&A: How are Monday mornings different after weekend upgrades now that you are using Cyara?
Maddi Krishnan, Head of Resource Planning at Vitality talks about how much his Monday mornings have improved since implementing the Cyara Platform.
Vitality Q&A: What are some of the results you’ve seen from implementing the Cyara platform?
Maddi Krishnan, Head of Resource Planning at Vitality highlights some of the results he’s seen since implementing the Cyara Automated CX Assurance Platform.
