Hear success stories, best practices, product updates and thought leadership from some of the best minds in CX and test automation. Here’s a roundup of session replays from the Cyara Xchange 2021 Virtual Roadshow Customer Experience conference. We hope you’ll watch, re-watch, and share this material and put it to great use!
Xchange 2021 Roadshow: How Leading Household Appliance Company is Modernizing Their Contact Centers Across Europe
See how Cyara helped this leading household appliance company accelerate their cloud migration with automated overnight testing, continuous voice and chat monitoring.
Xchange 2021 Roadshow: Achieving a Real-Time Dashboard View of Contact Center CX
Hear from Ryan Rivais, Director of DevOps and Engineering Transformation, and Victor Wong, Senior Manager of Client Engagement Development and Operations at RBC, on how they have integrated Cyara Pulse into a holistic, unified dashboard that enables them to manage all contact center operations from a single screen (demo included). Their custom-built dashboard closes the gaps on CX visibility, bringing health check and performance data from Pulse into full view alongside other critical insights through their use of REST APIs.
Xchange 2021 Roadshow: Real Stories from Customers Accelerating CX Testing with Automation
Brandon Tyler, IVR AWS Cloud Engineer in the banking industry, and Audrey Merlivat, Business Consultant for Mercedes-Benz, share how they are using automation features like Call Explorer to accelerate IVR testing and validate customer journeys across multiple languages.
Xchange 2021 Roadshow: Achieving Efficiency with Streamlined Roles, Responsibilities, and Systems
Daniel Possekel, Genesys Product Owner at Vattenfall, shares how they are gaining visibility into voice and chat customers journeys, expanding testing coverage while shortening testing times, and reducing the involvement of the business in fixing CX issues.
Xchange 2021 Roadshow: Avoiding Surprise Outages and Proactively Shaping CX
Mahadevan (Maddi) Krishnan, Head of Resource Planning at Vitality, shares how CX test automation has helped them to eliminate P1 issues after system upgrades and changes, gain visibility into root cause of failures stemming from third-party platform providers, and focus their Monday mornings on high value work instead of fixing defects.
Xchange 2021 Roadshow: Cyara’s Product Update – 2021 Strategic Direction
During this session, our Product Management Team showcases two new offerings – Call Explorer, which turns manual and repetitive IVR testing activity into an automated regression suite, and ResolveAX (formerly LiveVQ), which accelerates root cause analysis for voice quality issues affecting at-home agents.
Leading Household Appliance Company Q&A: What are the benefits you’ve seen from moving to Genesys Cloud?
Juliano Tripodi, Agile Delivery Lead, talks about the benefits of moving to Genesys Cloud with Cyara.
Leading Household Appliance Company Q&A: Why did you decide to move to Genesys Cloud?
Juliano Tripodi, Agile Delivery Lead on why his leading household appliance company decided to move to a Genesys Cloud contact centre.
Leading Household Appliance Company Q&A: What are the benefits of automated testing and monitoring?
Juliano Tripodi discusses automated testing and monitoring benefits seen using the Cyara Automated CX Assurance Platform.
Leading Household Appliance Company Q&A: Why was Cyara Pulse included as part of your cloud contact centre migration roll out?
Juliano Tripodi discusses why Cyara Pulse was a critical component when rolling out their cloud contact centre migration.
Leading Household Appliance Company Q&A: What were your challenges prior to working with Cyara, and how has the platform helped?
Juliano Tripodi discusses how the Cyara Automated CX Assurance Platform eliminated many CX challenges encountered previously.
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