Cyara

Cyara Customer Experience Assurance Platform

Xchange 2025: CXChronicles interviews Canada Life Director Abhijit Banerjee

Abhijit Banerjee, director at Canada Life, connected with Adrian Brady-Cesana of CXChronicles at Xchange 2025 to discuss the challenges of navigating guardrails and regulations within a large company, how to identify and overcome gaps in customer journeys, and more. 

Find all of the session replays and more information about Cyara’s CX Assurance conference on the Xchange 2025 event page. Contact us to request a demo and learn how you can implement Cyara’s AI-Led CX Transformation Platform to improve your own CX journeys.

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The No. 1 AI-Led CX productivity, growth & assurance platform

Cyara is the global leader in AI-powered customer experience assurance, committed to eradicating bad CX. As the only unified platform for continuous testing and monitoring across voice, digital, messaging, and conversational AI channels, Cyara empowers hundreds of the world’s leading brands to optimize more than 350 million customer journeys every year. With enterprises rapidly deploying agentic AI systems that adapt, learn, and make autonomous decisions in real time, Cyara provides the assurance layer that turns pilots into production-ready deployments—testing AI agents with AI agents to catch what scripts can’t. From full journey visibility to AI governance, trust validation, and compliance, Cyara ensures every touchpoint works flawlessly and every AI interaction solves customer problems while delighting them in the process. Cyara helps businesses deliver secure, friction-free, and high-quality CX at scale.

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