Cyara

Cyara Customer Experience Assurance Platform

Xchange 2025: Microsoft Principal Engineering Manager Peter Nilsson and Senior Software Engineer Aravinda Damarla speak with CXChronicles

During Cyara Xchange 2025, Microsoft’s Peter Nilsson, principal engineering manager, and Aravinda Damarla, senior software engineer joined Adrian Brady-Cesana of CXChronicles to discuss the necessity of automated phone number testing, common CX challenges global brands are facing, and more.

Find all of the session replays and more information about Cyara’s CX Assurance conference on the Xchange 2025 event page. Contact us to request a demo and learn how you can implement Cyara’s AI-Led CX Transformation Platform to improve your own CX journeys.

Cyara product wheel-Transform, Monitor, Optimize, Connect

The No. 1 AI-Led CX productivity, growth & assurance platform

Cyara is the global leader in AI-powered customer experience assurance, committed to eradicating bad CX. As the only unified platform for continuous testing and monitoring across voice, digital, messaging, and conversational AI channels, Cyara empowers hundreds of the world’s leading brands to optimize more than 350 million customer journeys every year. With enterprises rapidly deploying agentic AI systems that adapt, learn, and make autonomous decisions in real time, Cyara provides the assurance layer that turns pilots into production-ready deployments—testing AI agents with AI agents to catch what scripts can’t. From full journey visibility to AI governance, trust validation, and compliance, Cyara ensures every touchpoint works flawlessly and every AI interaction solves customer problems while delighting them in the process. Cyara helps businesses deliver secure, friction-free, and high-quality CX at scale.

Ready for seamless CX assurance?

Learn how Cyara’s AI-led CX productivity, growth, and assurance engine can help you eradicate bad CX.

Speak to an expert
Office view with Cyara dashboard