Accelerate Your Contact Center Migration to the Cloud

Accelerator

Accelerate Your Contact Center Migration to the Cloud

Free Trial – Amazon Connect Free Trial – Genesys PureCloud

Speed up your contact center cloud migration and take advantage of your new, modern infrastructure while assuring flawless execution.

CX Assurance for Your Move to the Cloud

Contact center cloud migrations can be challenging with a complex infrastructure and siloed teams. The projects have inherent risks and can take 9-12 months or longer.

The Cyara Accelerator is an extension of the Cyara CX Assurance Platform. Assure the quality of the migration across the development lifecycle, including CX design, IVR discovery, functional and regression testing, voice quality testing, load testing and production monitoring. The Cyara Accelerator for Cloud Migration works with any cloud-based contact center platform. The Cyara Accelerator has integrations to Amazon Connect and Genesys PureCloud.

The Cyara Accelerator both accelerates and assures migrations throughout the development lifecycle, enabling organizations to:

Accelerate and assure migrations to the cloud

Reduce defects and unplanned work

Provide flawless, defect-free customer journeys

Enable Agile and DevOps methodologies

Resources

Cyara Accelerator for Amazon Connect Datasheet

Download the datasheet to learn all about Cyara’s integration with Amazon Connect

Download Datasheet

Cyara Accelerator for Genesys PureCloud Datasheet

Download the datasheet to learn all about Cyara’s integration with Genesys PureCloud

Download Datasheet

Cyara Accelerator for Cloud Migration Video

See how the Cyara Accelerator for cloud migration works

Watch Video

5 Tips for Successful Contact Center Cloud Migrations

Download the white paper and learn about the benefits and risks of moving your contact center to the cloud

View White Paper

5 Steps for Assuring Cloud Migration

Design

Overcome the challenge of missing of outdated IVR documentation, by automatically calling into your existing IVR to discover and document call flows. This provides a baseline for either a lift and shift, or a redesign of your call center environment.

Build

With good baseline documentation, you can now build out your IVR in your new platform.

Test

Once you have your system built out, you’ll want to run functional and regression tests across all voice and digital channels, as well as agent voice quality tests. If your strategy is to start with a lift and shift, before you optimize your design, you can automatically generate test cases from the documentation you created during discovery. This will provide a baseline for performance. And, once you’ve redesigned your customer experience, you can update your documentation or your test cases, and automatically run them against the new design.

Deploy

When all is ready to go-live, you’ll want to pressure test your systems across channels to make sure they perform at scale. When they pass the pressure test, you’re ready to go-live.

Maintain

But assurance doesn’t stop with going live – you’ll want to monitor from the customer’s perspective once in production, to assure that everything continues to perform as designed, and that your customers are able to complete their journeys flawlessly.

Partners

Amazon Connect

Amazon Web Services

Cyara is a certified Amazon Web Services (AWS) Partner Network (APN) Standard Technology Partner. APN is a group of cloud software and service vendors who have earned endorsement from AWS after meeting several criteria.

Cyara supports Amazon Connect, a self-service, cloud-based contact center service from AWS. Cyara is the first APN partner to provide a CX assurance solution – encompassing CX design, testing, and monitoring – to support customer using Amazon Connect.

Genesys PureCloud

Genesys AppFoundry

Cyara is a Genesys AppFoundry partner and supports Genesys PureCloud, a self-service, cloud-based contact center service from Genesys, as well as PureConnect and PureEngage. Cyara is the first Genesys partner to provide a CX assurance solution – encompassing CX design, testing and monitoring – to support customers using Genesys PureCloud, PureConnect, and PureEngage.

Learn More

Learn More

See how Cyara Accelerator can help you achieve your contact center cloud migration goals.

Free Trial – Amazon Connect Free Trial – Genesys PureCloud