CX Assurance for Your Move to the Cloud
Contact center cloud migrations can be challenging with a complex infrastructure and siloed teams. The projects have inherent risks and can take 9-12 months or longer.
The Cyara Accelerator is an extension of the Cyara CX Assurance Platform. Assure the quality of the migration across the development lifecycle, including CX design, IVR discovery, functional and regression testing, voice quality testing, load testing and production monitoring. The Cyara Accelerator for Cloud Migration works with any cloud-based contact center platform. The Cyara Accelerator has integrations to Amazon Connect and Genesys Cloud.
The Cyara Accelerator both accelerates and assures migrations throughout the development lifecycle, enabling organizations to:
Speed up your migration to the cloud
Reduce defects and unplanned work
Provide flawless, defect-free customer journeys
Enable Agile and DevOps methodologies
5 Steps for Assuring Cloud Migration
Overcome the challenge of missing of outdated IVR documentation, by automatically calling into your existing IVR to discover and document call flows. This provides a baseline for either a lift and shift, or a redesign of your call center environment.
With good baseline documentation, you can now build out your IVR in your new platform.
Once you have your system built out, you’ll want to run functional and regression tests across all voice and digital channels, as well as agent voice quality tests. If your strategy is to start with a lift and shift, before you optimize your design, you can automatically generate test cases from the documentation you created during discovery. This will provide a baseline for performance. And, once you’ve redesigned your customer experience, you can update your documentation or your test cases, and automatically run them against the new design.
When all is ready to go-live, you’ll want to pressure test your systems across channels to make sure they perform at scale. When they pass the pressure test, you’re ready to go-live.
But assurance doesn’t stop with going live – you’ll want to monitor from the customer’s perspective once in production, to assure that everything continues to perform as designed, and that your customers are able to complete their journeys flawlessly.
Amazon Web Services
Cyara is a certified Amazon Web Services (AWS) Partner Network (APN) Standard Technology Partner. APN is a group of cloud software and service vendors who have earned endorsement from AWS after meeting several criteria.
Cyara supports Amazon Connect, a self-service, cloud-based contact center service from AWS. Cyara is the first APN partner to provide a CX assurance solution – encompassing CX design, testing, and monitoring – to support customer using Amazon Connect.
Cyara is a Genesys AppFoundry partner and supports Genesys Cloud, a self-service, cloud-based contact center service from Genesys, as well as PureConnect and Engage. Cyara is the first Genesys partner to provide a CX assurance solution – encompassing CX design, testing and monitoring – to support customers using Genesys Cloud, PureConnect, and Engage.
Cyara Accelerator for Amazon Connect Datasheet
Download the datasheet to learn all about Cyara’s integration with Amazon ConnectDownload Datasheet
Cyara Accelerator for Genesys Cloud Datasheet
Download the datasheet to learn all about Cyara’s integration with Genesys CloudDownload Datasheet
Cyara Accelerator for Cloud Migration Video
See how the Cyara Accelerator for cloud migration worksWatch Video
5 Tips for Successful Contact Center Cloud Migrations
Download the white paper and learn about the benefits and risks of moving your contact center to the cloudView White Paper
Embrace the Future of Contact Centers with a Migration to the Cloud
Download the eBook and learn how to accelerate your migration to the cloud with Amazon Connect and Cyara.View eBook