Over the past several years, healthcare organizations have grown increasingly dependent on digital care applications. And, as applications have grown in popularity for their ability to provide telehealth services, performance testing has become more important than ever before. Failing to ensure your applications are always meeting performance standards can lead to a decrease in patient satisfaction, reduce productivity and even put your patients’ health at risk.
Ensure your systems perform during peak traffic with Cyara’s load testing solutions.
The healthcare industry is heavily regulated and monitored, so there are many factors that you must consider when developing patient experiences. Performance and load testing solutions are a necessary part of any effective CX strategy, allowing you to verify the stability, performance, and availability of the applications used throughout your organization.
You can ensure your healthcare applications are always performing as intended by leveraging an automated load testing solution. Even during periods of heavy traffic, you can continue to serve your patients’ needs and get them the help they need during sensitive times.
Why is Performance Testing Important for Healthcare?
Simply put, performance testing is necessary for healthcare organizations because it ensures that your critical systems—such as electronic health records and patient monitoring applications—are equipped to handle high volumes of data and user activity, without any hiccups. Performance testing makes it possible to identify potential issues before your patients are impacted and confirm that your infrastructure can handle heavy traffic, such as during an emergency.
For instance, consider a patient that goes to the emergency room after a car accident. During the accident, the patient sustained several injuries. The hospital uses an application that pulls up patient information for the doctors to reference. However, the application experiences an issue, leading to downtime. During this period, the doctor may be unable to properly treat the patient, as they need access to their medical history to begin treatment. In this example, the patient’s safety is at immediate risk, and the hospital’s inability to provide a seamless experience leads to increased frustration and reduces productivity.
But that’s just one brief example. With a load testing solution, you can:
Ensure Patient Safety:
System defects can lead to longer waiting times and delays. In cases of critical treatment decisions, these issues can put your patients’ safety at risk.
Improve Data Security:
Many healthcare applications store sensitive data which bad actors may target. It’s important to ensure your systems are secure, and that you can address vulnerabilities before an incident occurs.
Scale Your Infrastructure:
By conducting performance testing, you can assess how well your systems can handle peak interaction volume. In turn, the test results provide insights into how you can improve your systems and scale your CX offerings.
Address Risks Proactively:
Performance testing allows you to identify potential bottlenecks and other issues that may arise, so you can take proactive measures to address them before your patients are impacted.
Comply with Regulatory Standards:
Healthcare organizations are subject to strict regulations, such as HIPAA. With performance testing, you can verify compliance and identify any issues that may lead to costly penalties down the road.
When it comes to delivering quality experiences, performance testing is a must. All it takes is one issue within a single application to put your patients at risk or leave your organization subject to costly downtime and compliance penalties.
Prepare for Patient Surges with Load Testing Solutions
When periods of high traffic occur, such as during an emergency, it’s crucial to ensure that your systems will continue to perform flawlessly, without any delays or downtime. A system crash will keep you from serving your patients, leading to even more issues down the line. That’s where a load testing solution can help you prepare and reduce the risk of issues occurring in the live environment.
Load testing your applications and CX channels helps you determine how well your systems perform under peak load conditions. An automated testing solution can simulate real-world interactions, so you can identify bottlenecks and infrastructure capacity.
Manual testing processes are incredibly time-consuming and costly, requiring hours of time to test just a fraction of your infrastructure. By comparison, an automated load testing solution can fire off thousands of calls (or other interactions) to better understand how well your system performs at scale. These tests allow you to verify your infrastructure in a fraction of the time, so you can be confident that your system is prepared for even the heaviest traffic conditions, should the need arise.
Your patients rely on the ability to reach out and connect with you. Even the slightest delay can put their safety at risk, and it’s up to you to ensure that each and every interaction is seamless, even when thousands of patients are trying to contact you at once.
Elevate Your CX with Cyara
As new technology and CX channels emerge, it’s become more important than ever to test and monitor your applications. And Cyara is here to help you assure quality through every stage of the CX development lifecycle.
Cyara Cruncher is our automated performance and load testing solution, designed to make sure your systems are always meeting your performance standards, even during your busiest. As part of Cyara’s award-winning AI-Led CX Transformation Platform, Cruncher simulates real-world traffic, allowing you to stress test your infrastructure and uncover any issues that may arise during periods of heavy traffic. If any defects emerge, you can proactively improve your system so that your patients will never have to experience a low-quality interaction.
With Cruncher, you can:
- Test individual aspects of your architecture.
- Find and fix breakpoints.
- Confirm incremental changes to improve your overall CX.
There’s no telling when a disaster may occur or many patients need to contact your healthcare organization at the same time. By leveraging an automated load testing solution, you can begin setting your CX up for success and be confident that your systems will be able to perform even under periods of especially high traffic.
Contact us today to schedule a demo and see how you can benefit from Cyara’s load testing solutions or visit cyara.com to learn more.
