Cyara Accelerator
Accelerate Your Contact Center Migration to the Cloud
Accelerate Migration and Assure Quality for Your Move to the Cloud
Contact center cloud migrations can be challenging with a complex infrastructure and siloed teams. The projects have inherent risks and can take 9-12 months or longer.
The Cyara Accelerator is an extension of the Cyara CX Assurance Platform. Assure the quality of the migration across the development lifecycle, including CX design, IVR discovery, functional and regression testing, voice quality testing, load testing and production monitoring. The Cyara Accelerator for Cloud Migration works with any cloud-based contact center platform. The Cyara Accelerator has integrations to Amazon Connect and Genesys Cloud.
Cyara Accelerator enables organizations to:
5 Steps for Assuring Cloud Migration
- Design
Overcome the challenge of missing of outdated IVR documentation, by automatically calling into your existing IVR to discover and document call flows. This provides a baseline for either a lift and shift, or a redesign of your call center environment. - Build
With good baseline documentation, you can now build out your IVR in your new platform. - Test
Once you have your system built out, you’ll want to run functional and regression tests across all voice and digital channels, as well as agent voice quality tests. If your strategy is to start with a lift and shift, before you optimize your design, you can automatically generate test cases from the documentation you created during discovery. This will provide a baseline for performance. And, once you’ve redesigned your customer experience, you can update your documentation or your test cases, and automatically run them against the new design. - Deploy
When all is ready to go-live, you’ll want to pressure test your systems across channels to make sure they perform at scale. When they pass the pressure test, you’re ready to go-live. - Maintain
But assurance doesn’t stop with going live – you’ll want to monitor from the customer’s perspective once in production, to assure that everything continues to perform as designed, and that your customers are able to complete their journeys flawlessly.
Partners
Amazon Web Services
Cyara is a certified Amazon Web Services (AWS) Partner Network (APN) Standard Technology Partner. APN is a group of cloud software and service vendors who have earned endorsement from AWS after meeting several criteria.
Cyara supports Amazon Connect, a self-service, cloud-based contact center service from AWS. Cyara is the first APN partner to provide a CX assurance solution – encompassing CX design, testing, and monitoring – to support customer using Amazon Connect.
Genesys AppFoundry
Cyara is a Genesys AppFoundry partner and supports Genesys Cloud, a self-service, cloud-based contact center service from Genesys, as well as PureConnect and Engage. Cyara is the first Genesys partner to provide a CX assurance solution – encompassing CX design, testing and monitoring – to support customers using Genesys Cloud, PureConnect, and Engage.
Cyara Automated CX Assurance Platform
Cyara Accelerator is part of the award-winning Cyara Automated CX Assurance Platform which enables companies to deliver better CX with less effort, cost, and risk. Cyara supports the entire CX software development lifecycle, from design to functional and regression testing, load testing, and production monitoring, ensuring enterprises can build flawless customer journeys across voice and digital channels.
Resources
eBook: Embrace the Future of Contact Centers with a Migration to the Cloud
Accelerate your move to Amazon Connect with Cyara. Learn how to migrate your contact center to the cloud with this AWS/Cyara ebook.
Datasheet: The Cyara Accelerator for Amazon Connect
You want to migrate to Amazon Connect to reap all the benefits of an industry leading, cloud-based contact center platform. But, any migration can be slow and fraught with risks. How can you accelerate this timeline and mitigate those risks? Learn how in the Cyara Accelerator for Amazon Connect datasheet.
Datasheet: The Cyara Accelerator for Genesys Cloud
You want to migrate the Genesys Cloud to reap all the benefits of an industry leading, cloud-based contact center platform. But, any migration can be slow and fraught with risks. How can you accelerate this timeline and mitigate those risks? Learn how in the Cyara Accelerator for Genesys Cloud datasheet.
White Paper: 5 Tips for Successful Contact Center Cloud Migrations
Learn about the benefits of moving your contact center to the cloud, the risks associated with migrating, and five tips for overcoming these risks and migrating successfully. Read this eBook today to learn how to migrate to the cloud with confidence.
Product Video: See How the Cyara Accelerator Works
You want to migrate to the cloud to reap all the benefits of an industry-leading, cloud-based contact center platform. But, any migration can be slow and fraught with risks. Watch the video to learn more.
Learn More
See how the Cyara Automated Customer Experience Platform can help you achieve your CX Assurance goals, and delight your customers