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Cyara Accelerator

Cyara Accelerator

Accelerate Your Contact Center Migration to the Cloud

Accelerator for Amazon Connect
Accelerator for Genesys Cloud
Cyara Accelerator-Cloud Migration Assurance-DevOps loop

Accelerate Migration and Assure Quality for Your Move to the Cloud

Contact center cloud migrations can be challenging with a complex infrastructure and siloed teams. The projects have inherent risks and can take 9-12 months or longer.

The Cyara Accelerator is an extension of the Cyara CX Assurance Platform. Assure the quality of the migration across the development lifecycle, including CX design, IVR discovery, functional and regression testing, voice quality testing, load testing and production monitoring. The Cyara Accelerator for Cloud Migration works with any cloud-based contact center platform. The Cyara Accelerator has integrations to Amazon Connect and Genesys Cloud.

Cyara Accelerator enables organizations to:

Stopwatch in motion

Accelerate and assure cloud migrations

Alert triangle icon

Reduce defects and unplanned work

Assure quality - hand cradling stars

Coordinate &
Synchronize

Agile and DevOps methodologies - arrows circling a bolt

Test to
Confirm

5 Steps for Assuring Cloud Migration

Plan > Design > Build > Test > Deploy > Maintain
Accelerator Rocket
  1. Design
    Overcome the challenge of missing of outdated IVR documentation, by automatically calling into your existing IVR to discover and document call flows. This provides a baseline for either a lift and shift, or a redesign of your call center environment.
  2. Build
    With good baseline documentation, you can now build out your IVR in your new platform.
  3. Test
    Once you have your system built out, you’ll want to run functional and regression tests across all voice and digital channels, as well as agent voice quality tests. If your strategy is to start with a lift and shift, before you optimize your design, you can automatically generate test cases from the documentation you created during discovery. This will provide a baseline for performance. And, once you’ve redesigned your customer experience, you can update your documentation or your test cases, and automatically run them against the new design.
  4. Deploy
    When all is ready to go-live, you’ll want to pressure test your systems across channels to make sure they perform at scale. When they pass the pressure test, you’re ready to go-live.
  5. Maintain
    But assurance doesn’t stop with going live – you’ll want to monitor from the customer’s perspective once in production, to assure that everything continues to perform as designed, and that your customers are able to complete their journeys flawlessly.

Partners

Amazon Connect

Amazon Web Services

Cyara is a certified Amazon Web Services (AWS) Partner Network (APN) Standard Technology Partner. APN is a group of cloud software and service vendors who have earned endorsement from AWS after meeting several criteria.

Cyara supports Amazon Connect, a self-service, cloud-based contact center service from AWS. Cyara is the first APN partner to provide a CX assurance solution – encompassing CX design, testing, and monitoring – to support customer using Amazon Connect.

Genesys Cloud

Genesys AppFoundry

Cyara is a Genesys AppFoundry partner and supports Genesys Cloud, a self-service, cloud-based contact center service from Genesys, as well as PureConnect and Engage. Cyara is the first Genesys partner to provide a CX assurance solution – encompassing CX design, testing and monitoring – to support customers using Genesys Cloud, PureConnect, and Engage.

Cyara Automated CX Assurance Platform

Cyara Accelerator is part of the award-winning Cyara Automated CX Assurance Platform which enables companies to deliver better CX with less effort, cost, and risk. Cyara supports the entire CX software development lifecycle, from design to functional and regression testing, load testing, and production monitoring, ensuring enterprises can build flawless customer journeys across voice and digital channels.

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Velocity

Functional & Regression Testing

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Botium

Chatbot Testing & Assurance

Cruncher icon

Cruncher

Performance Testing

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Pulse

Customer Experience Monitoring

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ResolveAX

Agent Experience Assurance

Resources

Essential Guide to Contact Center Cloud Migration ebook

eBook: The Essential Guide to Contact Center Cloud Migration

Contact center leaders globally are leaving legacy on-premise contact centers behind, and have their eyes set on the cloud. You don't want to be left behind, but are you ready for launch? Find out with our essential guide.

#cloudmigration #contactcenter #customerexperience #cxassuranceplatform #digitaltransformation

Cyara-AWS ebook-Embrace the Future of Contact Centers with a Migration to the Cloud

eBook: Embrace the Future of Contact Centers with a Migration to the Cloud

Accelerate your move to Amazon Connect with Cyara. Learn how to migrate your contact center to the cloud with this AWS/Cyara ebook.

#cloudmigration #contactcenter #customerexperience #cxassuranceplatform

Cyara Accelerator for AWS datasheet

Datasheet: The Cyara Accelerator for Amazon Connect

You want to migrate to Amazon Connect to reap all the benefits of an industry leading, cloud-based contact center platform. But, any migration can be slow and fraught with risks. How can you accelerate this timeline and mitigate those risks? Learn how in the Cyara Accelerator for Amazon Connect datasheet.

#cloudmigration #contactcenter #customerexperience #digitaltransformation #featured

Cyara Accelerator for Genesys datasheet

Datasheet: The Cyara Accelerator for Genesys Cloud

You want to migrate the Genesys Cloud to reap all the benefits of an industry leading, cloud-based contact center platform. But, any migration can be slow and fraught with risks. How can you accelerate this timeline and mitigate those risks? Learn how in the Cyara Accelerator for Genesys Cloud datasheet.

#cloudmigration #contactcenter #customerexperience #digitaltransformation #featured

Cyara Accelerator for Cloud Migrations

Product Video: See How the Cyara Accelerator Works

You want to migrate to the cloud to reap all the benefits of an industry-leading, cloud-based contact center platform. But, any migration can be slow and fraught with risks. Watch the video to learn more.

#cloudmigration #customerexperience #cxassuranceplatform

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Learn More

See how the Cyara Automated Customer Experience Platform can help you achieve your CX Assurance goals, and delight your customers

Watch a Demo

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