Optimize conversational AI
Cyara Botium
Confidently test, monitor & optimize your conversational AI-powered bots
Cyara Botium
Build better bots, faster with conversational AI optimization
Cyara Botium is the industry’s leading conversational AI testing platform, designed to help you ensure your chatbots and AI-powered CX channels are built right, tested thoroughly, and continuously improved.
From selecting the best bot technology to monitoring performance, Botium’s comprehensive suite of tools empower you to increase self-service rates up to 90%, save millions, and unlock the full potential of your conversational AI.
Cut bot dev cycles by up to
70%
Boost self-service rates by up to
90%
End-to-end conversational AI optimization throughout the development lifecycle
As the world’s only true end-to-end conversational optimization platform, Botium helps leading enterprises develop and deploy reliable conversational AI-powered bots faster and with greater confidence. Realize value from the earliest stages of the development lifecycle with Botium to help your teams design, develop and train your bot to accelerate conversational AI development with control. Assure ongoing performance with continuous testing and monitoring, and ensure your AI agents meet compliance, quality, and customer standards, from development to deployment.
Meet Cyara AI Trust
Struggling to develop and deploy your AI agents?
90% of AI-powered projects are stuck in proof-of-concept stages, constantly delayed due to financial and reputational risks. But this doesn’t have to be your reality.
Meet AI Trust, Cyara’s suite of testing modules built to address LLM risks that degrade customer experiences and damage your brand reputation. Regain control over the bot development lifecycle, optimize conversational AI CX channels, and unlock the full value of your AI investments.
FactCheck: Ensure accuracy
Ensure your bots are generating reliable and accurate responses to your customers’ queries. FactCheck verifies your bot’s trustworthiness, allowing you to accelerate development without any unnecessary risk.
Misuse: Prevent harmful content generation
Safeguard your enterprise by identifying sensitive questions your bots may answer or inappropriate responses they may generate. Misuse evaluates customer interactions and helps you detect and prevent instances of harmful content generation.
Coming soon to Cyara AI Trust
Privacy, Security, Regulation:
Detect inadvertent leaks and minimize security and privacy risks to your customers and organization.
Bias:
Ensure your AI agents are providing equitable, respectful, and reliable customer interactions.
Realize value across your entire bot development journey
Discover, build, test & optimize the best bot technology:
Benchmark your data effortlessly to determine the best bot technology for your needs. Botium offers seamless integration with more than 55 chatbot technologies and all major NLU/NLP engines.
Accelerate bot performance with AI-enabled & cutting-edge features:
Ensure high-quality, and accurate responses with Cyara’s AI-powered data generator, harnessing the capabilities of OpenAI’s GPT4. Our platform offers multilingual testing and assurance, enabling seamless communication across diverse languages.
Assure performance & scalability to minimize risk:
Validate the performance and scalability of your bot through rigorous load and performance testing, ensuring they can effortlessly handle heavy traffic. Botium also offers automated security and privacy-compliance testing.
Ensure seamless operations with continuous testing & monitoring:
Uphold peak performance and make smarter business decisions by leveraging customizable dashboards, data-driven analytics, and unparalleled visibility.
With Botium, you can:
Connect with almost every conversational AI technology
Botium supports conversational AI testing and optimization in any language, for more than 55 conversational AI technologies and NLP engines — including everything from market-leading brands to in-house, custom-built bot applications. And just like the rest of Cyara’s AI-powered CX assurance solutions, Botium doesn’t require coding, programming, or scripting, which simplifies the complex task of bot testing and automates manual work, reducing effort, cost and risk.
The premier choice for AI bot optimization
“[Cyara Botium] helps us greatly… a better bot leads to better KPIs and happier customers.”
Jeffrey De Meulemeester
Digital assistants manager
SNCB
“[Cyara] has empowered my team… towards our goal of providing unparalleled support to our customers.”
Zachary Greenan
Cora NLU product owner
NatWest Group
“With Botium, we have the assurance of complete coverage of all flows.”
Director of DevOps & engineering transformation
Leading Canadian bank
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The #1 AI-led CX productivity, growth, and assurance engine
Cyara is the customer experience safety net behind the scenes testing and monitoring your contact center, chatbot, or AI assistant so you can fix issues before your customers even notice something’s off.
