Cyara

Cyara Customer Experience Assurance Platform

Cyara Voice Assure

TOLL-FREE & IN-COUNTRY PHONE NUMBER TESTING

Cyara Voice Assure

Understand your global customers’ calling experience across 135+ countries and 400+ carriers worldwide.

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Cyara Voice Assure

Replicate real calls to deliver reliable voice experiences, worldwide

Manually testing and monitoring inbound and outbound phone lines is an impossible task for organizations with large, global telecoms networks. Beyond the significant resources, vigilance, and labor required to constantly track CX performance, many organizations lack the in-country presence necessary to dial a local number and validate call experiences.

The result? Often, these organizations only know there’s an issue after affected customers complain.

Cyara Voice Assure is the world’s most expansive solution for toll-free global number testing, allowing you to proactively identify and eliminate issues ahead of customer impact.

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Physical infrastructure in
135+
countries

Coverage
for
400+
carriers

Reduces call failures by
75%

See how your calls perform globally, without relying on synthetic guesswork

Voice Assure provides automated, proactive global phone number testing that enables you to understand your customers’ calling experiences across the globe. With servers located in 135+ countries and coverage for the broadest network of carriers, Voice Assure can originate real-time calls in-country and interstate, precisely replicating customers’ calls and measuring call connection rates, audio quality, voice latency, call line identity (CLI) dial tone transmission, and other important aspects of call performance.

At Cyara, we don’t play make-believe.

While other solutions are plagued by gaps and limited visibility, Voice Assure allows you to perform more than 50 types of testing on your in-country or interstate numbers to measure and check the quality of DTMF functionality, IVR call routing, and carrier performance.

Monitor call quality from the customer perspective

Voice Assure’s always-on testing gives you:

  • End-to-end global testing:
    Understand call quality from the customer’s perspective.
  • Proactive telecoms monitoring:
    Regain visibility, verify failures, and automate follow-up testing.
  • Comprehensive coverage:
    Test what you want, where you want.
  • API, alerts, and analytics:
    Integrate Voice Assure easily with your telecom infrastructure for faster results.
See Voice Assure in action

Cyara Voice Assure is available for:

Medium and large organizations

In-country

Always-on, automated call testing for enterprises with a global footprint.

Exactly and authentically replicate customer calling experiences with in-country server presence.

Test any type of phone number, whether it’s charged at local, national, or toll-free rates.

Capture the complete picture of your CX, worldwide, with always-on, automated testing.

Understand how well your CX is performing by comparing it to benchmark indicators and historical data.

Easily integrate Voice Assure with your other telecommunications systems via accessible API.

Immediately recognize and understand issues, so you can quickly escalate and fix them.

Interstate

Always-on, automated call testing for USA & Canada-based enterprises.

Reproduce customer call experiences from key locations using Voice Assure’s physical, in-country infrastructure.

Assess all components that affect CX performance and brand perception.

Ensure your DTMF and CLI presentations are working as intended.

Easily integrate Voice Assure with your other telecommunications systems with our accessible API.

Immediately recognize and understand issues, so you can quickly escalate and fix them. 

Real time

On-demand global call testing for medium sized enterprises.

Originate a call from 135+ countries and 400+ global carriers for an exact replication of your customers’ experience.

Understand real-time customer calling experiences, so you can identify and remediate potential issues head on.

Get call detail reports (CDR) to better understand call quality issues and eliminate them.

Replicate real-world customer experiences to easily test and troubleshoot from multiple in-country voice, fixed-line, and mobile providers.

Cyara Voice Assure test types include:

Connection test dials your numbers from an in-country server and detects when the call is answered, or if there is a connection-related issue.

Voice quality test enables replication of a customer’s call and generation of objective audio quality scores.

Microsoft Teams voice quality test allows you to replicate your target call flow to or from a cloud-PBX provided number.

Cloud PBX voice quality test replicates your target call to or from a cloud-PBX provided number. 

Fax Assure supports fax communications and is available to all organizations that use fax as part of their telecom strategy.

Latency test measures the time from when you speak to when the person on the other end of the line hears your voice.

Standard conference test replicates a conference call and tests all conference functionalities.

SIP route test empowers you to add new and edit existing SIP trunks and carrier or prefix details directly from the platform. 

Agent response test tracks your customers’ call path to your agent so you can ensure a seamless, error-free call experience.

Conference call forward test assesses access to your conferencing platform with user-specific call pathing.

Benchmarking allows you to set and track your CX performance based on historical data and supplied benchmark indicators.

Testimonials

“When it comes to speeding up the testing process, Cyara is truly transformative.”

Pavan Madireddy

Associate VP, group quality engineering practice
TD Bank

“My engineers get alerts and the technical details they need to resolve the problem quickly”

Richie Gass

Senior manager of telephony & teleconferencing services, IT
Blue Cross Blue Shield of California

“Cyara was definitely much more intuitive than the competition”

Steve Correa

Senior systems engineer
AT&T

See what people say

Resources

FAQ

Cyara Voice Assure provides true in-country dialing and monitoring across 135+ countries and 400+ global carriers. 

Voice Assure empowers you to perform more than 50 testing types on your in-country or interstate numbers to validate performance for components including DTMF functionality, IVR call routing, carrier performance, and more.

Manual number testing is limited in scope, costly, and resource-intensive, requiring hours for your team to validate even a fraction of your contact center’s infrastructure. Even still, human error and limited visibility make it impossible to identify and eliminate every issue, leading to increased financial, reputational, and compliance risks. By contrast, Voice Assure’s automated testing allows you to replicate, test, and validate real customer experiences in a fraction of the time. And, in the event an issue occurs, your team can quickly resolve it with Voice Assure’s actionable analytics and alerts.

Every business with a global footprint and global numbers benefits from Voice Assure’s automated toll-free number testing solution.

With Cyara Voice Assure’s always-on monitoring and real-time, automated alerts, your team can begin troubleshooting and issue remediation processes faster than ever before. As soon as an issue is detected, Voice Assure automatically sends a detailed report, so your team can address the issue before your customers are affected.

Voice Assure provides full audit-trail, call detail records (CDRs), traceability, benchmarking, and reporting, which is key to track regulatory compliance, especially in heavily regulated industries.

smiling customer using the AI-led Cyara platform to test customer experience

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Cyara is the customer experience safety net behind the scenes testing and monitoring your contact center, chatbot, or AI assistant so you can fix issues before your customers even notice something’s off.

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