Webinars
Hear from industry experts on a variety of CX topics
Upcoming Webinars
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On-Demand Webinars
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In this exclusive session, Beth Schultz (Metrigy) and Amitha Pulijala (Cyara) unpack Metrigy’s latest “Business Value Analysis of CX Assurance.”
In this strategic webinar, you'll learn the state of the art for agentic AI-powered self-service across all channels. We'll clarify the difference between conversational AI that simply responds and true agentic AI that can execute tasks, exploring their deployment in both text and voice.
Delivering seamless customer experiences requires more than strategy. It takes smarter assurance. Join this session to see how leading organizations boost productivity and eliminate friction by proactively testing and optimizing every customer journey. Plus, get a live demo of how to apply CX assurance in practice to deliver consistent, high-quality experiences at scale.
Introducing AgenticAI Testing & Validation — the essential layer enterprises need to scale AI safely and confidently. Learn why testing AI agents is essential, how it ties directly to business outcomes, and best practices.
Learn what agentic AI can actually do today in the context of bots, virtual agents, and automation – and what’s just around the corner.
Explore how artificial intelligence is revolutionizing customer support and service operations in contact centers.
Watch the video and learn how to build trustworthy AI self-service experiences upon which customers can rely.
Watch this fireside chat on mitigating generative AI and LLM risks while ensuring secure, seamless, and scalable operations.
A fireside chat on how to anticipate, adapt & excel for seamless customer experiences. Learn how leading organizations ensure consistency, reliability and efficiency across all channels to deliver high-quality experiences at scale.
We’re excited to invite you to a special webinar, hosted by VUX World’s CEO Kane Simms, where insights will be revealed from the first annual CX and AI Insight Report. Explore smarter AI investments, more seamless customer interactions, and the opportunities that will shape customer engagement next year.
Join Cyara CTO Raj Gupta, Bradley Metrock (Project Voice) and John Walter (CEO, CCAIA) and learn to leverage AI for CX excellence.
Join CX industry experts Mark Shaw, Director of Software Engineering at Assurant, Micah Taylor, Sr Solutions Consultant at C1, and Douglas Kline, Technical Lead IVR Credit Card and Banking Testing at Discover Financial in a lively discussion on their own experiences in maturing test automation at their organizations.
