Webinars

Delivering seamless customer experiences requires more than strategy. It takes smarter assurance. Join this session to see how leading organizations boost productivity and eliminate friction by proactively testing and optimizing every customer journey. Plus, get a live demo of how to apply CX assurance in practice to deliver consistent, high-quality experiences at scale.

Introducing AgenticAI Testing & Validation — the essential layer enterprises need to scale AI safely and confidently. Learn why testing AI agents is essential, how it ties directly to business outcomes, and best practices.

Learn what agentic AI can actually do today in the context of bots, virtual agents, and automation – and what’s just around the corner.

Explore how artificial intelligence is revolutionizing customer support and service operations in contact centers.

Learn key considerations and best practices when moving from traditional NLP bots to LLM-powered bots in this webinar.

Watch this fireside chat on mitigating generative AI and LLM risks while ensuring secure, seamless, and scalable operations.

A fireside chat on how to anticipate, adapt & excel for seamless customer experiences. Learn how leading organizations ensure consistency, reliability and efficiency across all channels to deliver high-quality experiences at scale.

We’re excited to invite you to a special webinar, hosted by VUX World’s CEO Kane Simms, where insights will be revealed from the first annual CX and AI Insight Report. Explore smarter AI investments, more seamless customer interactions, and the opportunities that will shape customer engagement next year.

Join Cyara CTO Raj Gupta, Bradley Metrock (Project Voice) and John Walter (CEO, CCAIA) and learn to leverage AI for CX excellence.

Join CX industry experts Mark Shaw, Director of Software Engineering at Assurant, Micah Taylor, Sr Solutions Consultant at C1, and Douglas Kline, Technical Lead IVR Credit Card and Banking Testing at Discover Financial in a lively discussion on their own experiences in maturing test automation at their organizations.

Is the agentless experience the future of the CX industry? As technology advances and customer expectations evolve, businesses must optimize their chatbots to meet customer needs, seamlessly resolve issues, and deliver exceptional experiences. Join our experts as they discuss insights on how you can optimize for the digital age and improve your CX offerings.

This session explores the transformative impact of Generative AI and Large Language Models (LLMs) on customer interactions in contact centers. The discussion kicks off with a visionary perspective on the future of customer experiences, followed by an exploration of the challenges in building and testing AI-driven bots.