Cyara

Cyara Customer Experience Assurance Platform

Functional & regression testing, end-to-end journey validation

Cyara Velocity

Validate AI agent performance before launch across voice journeys

Accelerate your testing

Cyara Velocity

Validate every CX path with end-to-end testing for agentic and hybrid voice journeys.

CX is evolving by the day, so your testing must, too.

By unifying testing across scripted and agentic experiences, Cyara Velocity scales automated assurance across voice and digital touchpoints to deliver confident, high-quality CX at every interaction.

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Accelerate system development cycles by
70%

Streamline testing at scale, without the manual burden

As enterprises deploy increasingly complex, AI-powered customer journeys, you need a solution capable of mitigating risk, identifying issues before customers are affected, and scaling CX with confidence.

Velocity’s no-code, platform-agnostic, and AI-powered testing solution delivers unified assurance across your entire infrastructure. More than just voice testing, Velocity helps you ensure every journey is performing as intended, from traditional IVRs to dynamic AI interactions.

Proactive, automated CX assurance

Unified testing includes:

  • End-to-end agentic testing for voice channels 
    Scale testing effortlessly and validate every CX path. 
  • Specialized agentic API testing and validation
    Ensure backend logic and data flows power seamless AI-driven actions.
  • Unified support across scripted, hybrid, and agentic
    Test IVR and AI journeys together for a smooth transition to autonomous CX. 
  • Integrated Test Case Designer for SMS and email
    Design and validate SMS & email journeys with a no-code, unified approach.
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Unified CX Assurance

Cyara Velocity features

  • Agentic test case authoring

    Users can use plain English (prompting) to capture instructions and test scenario intent for easier creation and maintenance of a test library.

  • Automated journey discovery

    Continuously map and visualize customer journeys across IVR to understand real CX behavior.

  • CX journey modeling

    Design and refine customer journeys in a unified model that supports scripted interactions.

  • Intelligent test generation and maintenance

    Automatically generate and keep test cases in sync with evolving journeys.

  • Omnichannel test case designer

    Build and manage test cases with a visual, no-code interface across voice, SMS, and digital channels.

  • Integrated CX & agent experience testing

    Validate end-to-end experiences, including AI agent orchestration, routing, and data handoffs.

  • Continuous CX validation

    Run automated regression testing to detect issues early and ensure consistent experience quality.

  • CI/CD integration for continuous CX assurance

    Integrate testing into your pipelines to automate validation and support continuous delivery of CX improvements.

Testimonials

“When it comes to speeding up the testing process, Cyara is truly transformative.”

Pavan Madireddy

Associate VP, Group Quality Engineering Practice
TD Bank

“My engineers get alerts and the technical details they need to resolve the problem quickly”

Richie Gass

Senior manager of telephony & teleconferencing services, IT
Blue Cross Blue Shield of California

“Cyara was definitely much more intuitive than the competition”

Steve Correa

Senior systems engineer
AT&T

See what customers say

Resources

FAQ

Functional testing is a type of testing that ensures your CX journeys are working as intended and meet the required standards to deliver quality customer interactions.

Regression testing is a type of testing that is designed to check whether defects have been introduced or re-introduced to your CX infrastructure following any change or update to your infrastructure. Regression tests are essential to ensure your CX remains the same and hasn’t been destabilized following any updates to your code.

Cyara Velocity helps you automate your regression testing with ease, making it easier to identify issues in your design, test and validate CX performance, and resolve defects ahead of customer impact.

Cyara Velocity replaces time-consuming and error-prone manual processes by using full automation to crawl, map, and build your ideal customer journeys. Where manual testing processes leave critical gaps, requiring costly rework and leaving your business vulnerable to financial, reputational, and compliance risks, Velocity empowers you to embrace full-scale automation throughout your CX development lifecycle.

Velocity helps you improve your testing productivity by automating functional and regression tests. With Velocity, you can accelerate system developments by up to 70% while also identifying issues in your design, verifying performance, and solving problems prior to deployment.

Manual CX testing processes are time-consuming and error-prone, leaving gaps in your infrastructure and allowing defects to slip unnoticed into the live environment. Whereas manual testing can take hours to validate even a fraction of your infrastructure’s performance, Velocity’s automated functional and regression testing accelerates testing and development cycles, increases operational efficiency, and proactively identifies issues ahead of customer impact.

Cyara Velocity enables organizations to move toward agentic AI by automating test creation, execution, and optimization across customer journeys. It continuously learns from interactions, helping teams proactively identify issues, improving CX performance, reducing manual effort, and laying the foundation for more autonomous customer interactions.

Velocity uses intelligent, goal-driven automation that can independently generate, execute, and optimize test scenarios. Instead of relying solely on manual inputs, Velocity uses AI to proactively improve CX testing coverage and outcomes.

Yes, Velocity leverages AI to continuously learn from past test results and customer interactions. This allows it to refine test cases, identify gaps, and improve accuracy over time, supporting a more effective CX testing strategy.

No, Cyara Velocity is designed to augment human teams, not replace them. It handles repetitive and complex testing tasks while enabling teams to focus on strategy, optimization, and higher-value CX initiatives.

The Cyara Agentic Platform

Cyara is the customer experience safety net behind the scenes – testing and monitoring your contact center, chatbot, or AI assistant so you can fix issues before your customers even notice something’s off.

Explore the Cyara platform >