Functional, Regression & Objective Testing
Cyara Velocity
Accelerate your CX development by up to 70%, detect IVR issues early, and increase containment.
Cyara Velocity
Mitigate risk, increase operational efficiency, assure IVR performance, and improve customer satisfaction
Your customers expect integrated, frustration-free experiences, but manually assuring seamless journeys is impossible. Without the right omnichannel CX assurance solution, businesses often fail to detect critical issues, leading to expensive delays and rework, compliance risks, and unhappy customers.
Velocity is a no-code, platform-agnostic, and AI-powered IVR testing tool. By automatically crawling and helping you build your ideal customer journey across every CX touchpoint, Velocity empowers you to make sure every interaction performs exactly as intended.
Accelerate system development cycles by
70%
Plan, design, test, and optimize better customer journeys
Velocity is your trusted partner for every stage of CX development, seamlessly integrating with your CI/CD pipelines and enabling continuous testing throughout your development lifecycle, from the early stages through every update to established IVR systems. With Velocity’s automated functional and regression tests, it’s easy to identify issues in your design, test to verify performance, and solve problems before deploying your CX channels. Velocity is the only solution that accelerates system development cycles 70% faster.
Overcome the burden of manual testing
By automating your CX functional and regression tests, you can:
CX Assurance Engine
Cyara Velocity features
Automated test case authoring
Automated IVR testing is even faster and easier, now, with Call Explorer. From a single, manual test call, Call Explorer intelligently listens, logs, and documents every test step and the results, transcribing and recording inputs and messages played, and automatically transforming your test call into an accurate, reusable test case. Save it, run it, and add it to future testing campaigns.
Automated discovery
Your team worked hard to create IVR call flows that lead your customers to their desired outcomes. Since your initial design, you’ve probably made changes that haven’t been documented. Now it’s nearly impossible to understand what your IVR actually does. In minutes – versus weeks or months of manual work – Velocity crawls and documents everything and builds for you a single, visual IVR representation that all your teams can access.
CX model editing
One of Velocity’s most innovative features is Cyara’s CX Model Editor, which provides you with a user-friendly environment to design, document and fine-tune your customer experiences. With CX Model Editor, you can easily create CX Models in a common, intuitive visual language, and edit models that have been automatically “discovered” by Velocity or imported from other design tools.
Streamline regression testing
The regression testing dashboard provides key insights into your test execution and campaign success rates:
• Daily test case execution tracking – Monitor pass/fail rates and campaign performance.
• 90-day success rate trends – Identify patterns and optimize test coverage for efficiency.
• Proactive monitoring – Spot potential risks before they impact production, ensuring a smooth release process.
Automated test case creation and maintenance
Velocity allows you to automatically generate test cases and link them to the customer journeys they match – straight from your CX Model. Featuring a no-code intuitive framework for inputting elements of each customer journey being tested, and assistance from our innovative auto-transcription technology, it’s easy to build and modify test cases for all your functional and regression load testing requirements.
Test Case Designer
Test Case Designer is a game-changer in CX test automation, offering a true no-code, visual-first experience that makes test case creation and management easier than ever. With intuitive visual mapping, built-in guardrails, and automated validation, Test Case Designer enables CX teams to build, maintain, and optimize test cases faster—without technical complexity.
Omnichannel test scripting framework
Velocity lets you build your ideal omnichannel customer journeys, then create test scripts directly from those designs. You can view all your customer journeys across voice, web, chat, chatbot, email, and SMS in a single view, then test and monitor your journeys, including those that span multiple channels. interaction channels. Now you can be sure that the information provided by your customers during self-service sessions is correctly preserved when transferred to agents.
Integrated CX & AX testing
Velocity lets you synthetically test-run complex processes, like CTI and agent routing and data passing, callback capabilities, outbound messaging, and more, all from the customer perspective and without tying up your agents or risking customer-facing issues slipping into production.
Integrated CX & AX testing
Velocity lets you leverage test cases to quickly build IVR functional and regression testing campaigns that you can schedule to run, reuse, modify, and archive as needed, helping you meet continuous testing and continuous improvement goals.
Testimonials
“When it comes to speeding up the testing process, Cyara is truly transformative.”
Pavan Madireddy
Associate VP, Group Quality Engineering Practice
Salesforce
“My engineers get alerts and the technical details they need to resolve the problem quickly”
Richie Gass
Senior manager of telephony & teleconferencing services, IT
Blue Cross Blue Shield of California
“Cyara was definitely much more intuitive than the competition”
Steve Correa
Senior systems engineer
AT&T
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FAQ
The #1 AI-led CX productivity, growth, and assurance engine
Cyara is the customer experience safety net behind the scenes testing and monitoring your contact center, chatbot, or AI assistant so you can fix issues before your customers even notice something’s off.
