AI-POWERED LOAD & PERFORMANCE TESTING
Cyara Cruncher
Ensure your end-to-end customer journeys meet performance standards under real-world load, no matter the traffic surges.
Cyara Cruncher
Assure flawless CX, no matter your complexity and scale
As customer expectations continue to rise and contact center environments grow more complex, you must stress-test your CX journeys and eliminate defects before your customers are affected.
Cruncher automatically generates thousands of test calls, simulating real-world customer interactions and verifying that each component and your system as a whole works at any – and every – scale. Simulate sustained traffic loads, sharp peaks, and controlled volume in tests that are easily configurable and repeatable.
Reduce downtime by up to
90%
Leverage comprehensive, cross-channel performance testing
No matter your industry, audience, or global location, it’s essential to ensure your CX channels are prepared to operate, even under heavy load conditions, before they’re released to the public.
Cruncher’s AI-driven performance and load tests simulate real-world customer interactions during the testing stage of development, so you can make necessary adjustments to ensure your system is working as designed at scale. With Cruncher, you can transform your CX strategy by scheduling automated load tests to assure digital and voice channels. If the tests uncover any errors, you can quickly address them ahead of customer impact and get your channels ready for deployment.
ACCELERATE DEVELOPMENT WITH CONFIDENCE
With Cruncher’s AI-powered load and performance tests, you can:
CX Assurance Engine
Cyara Cruncher features
Discover defects
View Cruncher campaigns and load test reports packed with summary and drill-down details – like error breakdowns by test case – allowing you and your team to swiftly identify the origin and root-cause of issues.
Schedule load tests
Use the Cruncher Load Test Booking Calendar for an easy, self-service way to schedule your inbound and agent load tests, allowing you to plan ahead and stick to your testing plan.
Automate test execution
Choose your data set to test, create your Cruncher campaign with user-friendly editing and importing functionality, then sit back and let Cruncher automatically generate tens of thousands of simultaneous interactions.
Assure digital/voice channels
Use Cruncher to test all communication pathways in omnichannel journeys, including chatbot, email, IVR, SMS, web, web chat, and voice, so that – no matter the scale – you can ensure that customers can always reach you.
Test with real-world customer interaction volumes
Run tests under sustained traffic loads, sharp peaks, and controlled volume, ensuring your CX continues to perform flawlessly throughout realistic scenarios, expected seasonal demand, and industry related events.
Enable proactive issue resolution
Let Cruncher help you adopt a continuous testing approach so that you can ensure all aspects of your entire contact center ecosystem – whether on-prem or in the cloud – work together, identifying defects in your environment before your customers find them.
Integrate application data
Import data from API-compatible applications to augment test insights, drive efficient team collaboration, and reduce mean-time-to-repair (MTTR).
Testimonials
“Cyara as a service has been massively helpful.”
George Seddon
Group contact routing manager,
Vitality
“We would have never met our timeline without… the Cyara platform.”
Call center technology manager
Energy leader
“When it comes to speeding up the testing process, Cyara is truly transformative.”
Pavan Madireddy
Associate VP, group quality engineering practice,
TD Bank
Resources
FAQ
The #1 AI-led CX productivity, growth, and assurance engine
Cyara is the customer experience safety net behind the scenes testing and monitoring your contact center, chatbot, or AI assistant so you can fix issues before your customers even notice something’s off.
