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Cyara Customer Experience Assurance Platform

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  • Why Cyara
    • AI-Led CX Assurance Platform
    • AI vision for CX
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  • Solutions
    • Transform
          • TRANSFORM – Drive CX Change

          • Functional, regression, & objective testing | Cyara Velocity
          • Performance testing | Cyara Cruncher
          • See all use cases >
          • Cyara platform - Transform - Drive CX change
    • Monitor
          • MONITOR – Assure CX Journeys

          • Telecom assurance | Cyara Voice Assure
          • CX & telecom monitoring | Cyara Pulse 360
          • Call ID line assurance | Cyara Number Trust
          • Agent environment assurance | Cyara ResolveAX
          • CX monitoring | Cyara Pulse
          • See all use cases >
          • Cyara platform - Monitor - Assure CX journeys
    • Optimize
          • OPTIMIZE — Leverage AI for CX

          • Conversational AI optimization | Cyara Botium
            • Functional & regression testing for AI agents
            • LLM-driven AI agent testing
            • Load testing for AI agents
            • NLP analytics for conversational AI in CX
          • Generative AI assurance | Cyara AI Trust
          • See all use cases >
          • Cyara platform - Optimize - Leverage AI for CX
    • Connect
          • CONNECT — Assure WebRTC CX

          • WebRTC optimization | Cyara testRTC
          • WebRTC monitoring | Cyara watchRTC
          • WebRTC quality assurance | Cyara qualityRTC
          • See all use cases >
          • Cyara platform - Connect - Assure WebRTC CX
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Customer Story

Customer Story: Transforming Customer Experience With Automated Testing at TD Bank Group

Learn about TD Bank’s experience using Velocity and Pulse to improve visibility for their contact centres.

Customer Story: Empowering Efficiency and Scalability in Telecommunications Testing

background image of random place in the city with blue glowing lights emiting from the sidewalk towards the sky and the viewer. With AT&T logoDiscover how AT&T has implemented Cyara’s automated CX assurance solutions to scale their testing capabilities, monitor CX journeys in real time, conduct frequent functional and regression tests, and significantly reduce testing time and cost.

Customer Story: How Salesloft Enhanced Call Quality Diagnostics with Cyara qualityRTC

image preview of webpageLearn how Salesloft leverages Cyara’s qualityRTC solution to improve their call quality diagnostics and provide work-from-home employees the ability to identify and address network issues on live calls.

Customer Story: Leading Fortune 500 Company

happy couple staring at tablet image with text over it saying "customer story:When Chatbot Models Fall Into Place"A leading Fortune 500 company discovered the power of Cyara Botium using it to automate testing, visualize data and more!

Customer Story: SNCB

railroad tracks background with text "Customer Story: Streamlining SNCB's Social Media Chatbot"SNCB’s multi-lingual chatbot was a testing nightmare, now SNCB can focus on what matters using Cyara Botium to automate testing across languages.

Customer Story: Vodafone

image of telephone tower with text " customer story: How QBox (Now Cyara) Improved TOBi across 15 Markets:Cyara improved Vodafone’s Natural Language Understanding (NLU) platform by adding a needed automatic testing solution to their toolbox.

Customer Story: NatWest Group

background image of skyscrappers with natwest group logo and text "customer story: Empowering NatWest’s Digital Assistant for an Improved Customer Connection"Natwest Group talks chatbot improvements. They needed chatbot testing and Cyara Botium turned out to be just the solution they needed.

Customer Story: UK Retail Energy Company

UK Retail Energy Customer StoryLearn how a leading UK energy provider implemented Cyara’s automated testing and monitoring solutions to improve their CX.

Customer Story: Aircall

aircallAircall has described the Cyara offering as a “crystal ball” they use to proactively monitor outside their network and spot problems before they happen.

Customer Story: Building Trust at Scale – How a Home Improvements Brand Relied on Cyara to Accelerate Change & Bolster QA

HouseLearn how Cyara helped a home improvements retail brand enhance its ability to test and deploy better CX in its voice channels.

Customer Story: Vitality

VitalityLearn how Cyara helped set up Vitality’s CCaaS migration to the cloud for success.

Customer Story: Global Call Forwarding

Global Call Forwarding - Smart Phone Numbers for Smart BusinessesFind out how Global Call Forwarding have seen a significant improvement in reliability and flexibility since testing their numbers with Spearline (now Cyara).
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  • AI-Led CX Assurance Platform
    • Cyara AI Trust
    • Cyara Botium
      • Functional & regression testing for AI agents
      • LLM-driven AI agent testing
      • Load testing for AI agents
      • NLP analytics for conversational AI in CX
    • Cyara CentraCX
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    • Cyara ResolveAX
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    • Cyara Velocity
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  • Use cases
    • Agent desktop testing
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    • Load & performance testing
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