Vattenfall Q&A: Why did you select Genesys as the centralised solution for your contact centre agents?
Daniel Possekel, Genesys Product Owner at Vattenfall talks on why Vattenfall chose Genesys for their contact centre solution.
Interview
Pedal to the Metal Q&A: How has Cyara Call Explorer helped with regression testing?
Brandon Tyler, IVR AWS Cloud Engineer in the banking industry talks about improvements to their regression testing using Cyara Call Explorer.
Leading Household Appliance Company Q&A: What are the benefits of automated testing and monitoring?
Juliano Tripodi discusses automated testing and monitoring benefits seen using the Cyara Automated CX Assurance Platform.
Leading Household Appliance Company Q&A: Why was Cyara Pulse included as part of your cloud contact centre migration roll out?
Juliano Tripodi discusses why Cyara Pulse was a critical component when rolling out their cloud contact centre migration.
Leading Household Appliance Company Q&A: What were your challenges prior to working with Cyara, and how has the platform helped?
Juliano Tripodi discusses how the Cyara Automated CX Assurance Platform eliminated many CX challenges encountered previously.
Quick Clips – Customer and Partner Q&A from Xchange 2021 Roadshow
Short videos featuring Cyara customers and partners on how our Automated Customer Assurance Platform has helped them improve customer experience
Interview: TechStrong TV Talks with Amy Hudson
TechStrong TV’s Charlene O’Hanlon talks with Amy Hudson, VP Global Center of Excellence at Cyara, on digital transformation, DevOps, and more.
Interview: Regalix TV Interviews Cyara CMO Linda Chen
Tech It Up / Regalix TV’s Jessica Ly chats with Linda Chen on Cyara’s CX Assurance Platform.
Customer Interview: Implementing a Voice of the Customer Program
Centra CX’s Max Lipovetsky weighs in on the benefits of implementing a Voice of the Customer Program.
Customer Interview: Make the Voice of the Customer Program Effective
Max Lipovetsky of Centra CX speaks on how to make the Voice of the Customer Program effective.
Customer Interview: Customer Perspectives and Testing Add Value
Centra CX’s Max Lipovetsky on how customer perspectives and testing add value together.
Customer Interview: Thoughts about Cyara Xchange 2018
Charlie Godfrey of Genesys gives his thoughts about attending the Cyara Xchange 2018 event.
