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Cyara Customer Experience Assurance Platform

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  • Why Cyara
    • AI-Led CX Assurance Platform
    • AI vision for CX
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    • Transform
          • TRANSFORM – Drive CX Change

          • Functional, regression, & objective testing | Cyara Velocity
          • Performance testing | Cyara Cruncher
          • See all use cases >
          • Cyara platform - Transform - Drive CX change
    • Monitor
          • MONITOR – Assure CX Journeys

          • Telecom assurance | Cyara Voice Assure
          • CX & telecom monitoring | Cyara Pulse 360
          • Call ID line assurance | Cyara Number Trust
          • Agent environment assurance | Cyara ResolveAX
          • CX monitoring | Cyara Pulse
          • See all use cases >
          • Cyara platform - Monitor - Assure CX journeys
    • Optimize
          • OPTIMIZE — Leverage AI for CX

          • Conversational AI optimization | Cyara Botium
            • Functional & regression testing for AI agents
            • LLM-driven AI agent testing
            • Load testing for AI agents
            • NLP analytics for conversational AI in CX
          • Generative AI assurance | Cyara AI Trust
          • See all use cases >
          • Cyara platform - Optimize - Leverage AI for CX
    • Connect
          • CONNECT — Assure WebRTC CX

          • WebRTC optimization | Cyara testRTC
          • WebRTC monitoring | Cyara watchRTC
          • WebRTC quality assurance | Cyara qualityRTC
          • See all use cases >
          • Cyara platform - Connect - Assure WebRTC CX
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Customer Story/Case Study

ATOS proactively resolves global phone number quality issues with Cyara

Customer story-AtoSRead about ATOS case study on how ATOS used Spearline (now Cyara) products to proactively approach to resolving global customer line quality issues.

Addressing call quality issues before customers are affected at CVENT

Customer story-cventCvent primarily use Spearline (now Cyara) to detect and alert them to any issues with their support numbers through a campaign of automated test calls.

Scale WebRTC testing and monitoring: how collaborationroom.ai accelerated troubleshooting with Cyara

Customer story-CollaborationRoomLearn how CollaborationRoom.Ai used the world’s most powerful webRTC and testRTC tools from Cyara to improve their CSAT results

Proactive issue troubleshooting: Cyara helps Legal Room scale operations and deliver better CX

Customer story-Remote LegalLearn how Spearline (now part of Cyara) helped Remote Legal to improve their CX testing and provide a seamless and reliable experience for their clients.

Salesforce achieves 99%+ connection rate with Cyara’s phone number testing

Customer story-salesforceLearn how Salesforce leveraged Cyara Voice Assure to proactively test their phone numbers and gain increased visibility into unreported issues.

Implementing automation for enhanced visibility and improved CSAT at leading Canadian bank

Customer story-computer with gearDiscover how a prominent Canadian financial institution achieved remarkable savings by leveraging the power of Cyara Botium. Within a mere three-month period, they were able to fully recoup their initial investment.

MCCA Islamic Finance elevates customer satisfaction with Cyara’s voice of the customer solution

Customer story-MCCAWatch the interview with Adam El Zanaty from MCCA Islamic Finance to learn how Cyara’s CentraCX Voice of the Customer helped the organization elevate customer satisfaction, enable product improvement, and lift employee engagement.

Understanding the customer perspective: MYOB leverages Cyara for customer feedback

Customer story-myobLearn how Alex Hnarakis, Head of Premium Support and Service Optimisation at MYOB leveraged CentraCX’s customer feedback insights to gain greater visibility into customer experiences and improve outcomes.

Talkdesk ensures WebRTC-based interactions with Cyara’s CX connection tests

Customer story-talkdeskLearn how Talkdesk uses qualityRTC to run WebRTC connection tests to highlight agent connection or quality issues.

Zoom delivers seamless communication with Cyara’s global number testing solution

Customer story-zoomLearn how Cyara Voice Assure helped Zoom Video maintain high quality standards with proactive global access number testing.

Leveraging real-time monitoring and automated load testing for better CX at Equiniti with Cyara

Customer story-equinitySee how Cyara’s load testing capabilities enabled international financial and administrative services firm Equiniti to assess customer experiences in real time, and deliver better CX at lower cost.

Accelerating test cycles with automation at leading global technology company

Customer story-gear with rocketLearn how Cyara helped a global technology company execute a massive number of user tests in an aggressive timeframe, automate its testing, and improve CX.
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  • AI-Led CX Assurance Platform
    • Cyara AI Trust
    • Cyara Botium
      • Functional & regression testing for AI agents
      • LLM-driven AI agent testing
      • Load testing for AI agents
      • NLP analytics for conversational AI in CX
    • Cyara Cloud Migration Assurance
    • Cyara Cruncher
    • Cyara Number Trust
    • Cyara probeRTC
    • Cyara Pulse 360
    • Cyara Pulse
    • Cyara qualityRTC
    • Cyara ResolveAX
    • Cyara testingRTC
    • Cyara testRTC
    • Cyara upRTC
    • Cyara Velocity
    • Cyara Voice Assure
    • Cyara watchRTC
  • Use cases
    • Agent desktop testing
    • Cloud contact center monitoring
    • Contact center number test types
    • Contact center testing
    • Continuous testing
    • Conversational AI testing
    • CX monitoring
    • DevOps for CX
    • Email & SMS testing
    • Functional testing
    • Incident management
    • IVR discovery
    • IVR testing
    • Load & performance testing
    • Omnichannel testing
    • Outbound call testing
    • Regression testing
    • Voice biometrics testing
    • Voice of the customer
    • Voice quality testing
    • Web interaction testing
  • Resources
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    • On-demand webinars
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  • About us
    • About Cyara
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      • Press releases
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