Cyara

Cyara Customer Experience Assurance Platform

Webinar

Webinar: 3 Ways You Can Do More with Less for Your CX

Contact centers are modernizing on the cloud to deliver better customer experiences. To ensure contact centers are poised to deliver on this next generation modernization, Cyara and AWS are partnering to deliver solutions that will help contact centers do more with less for their customer experience.

Webinar: How to Improve Your Chatbot with Test Automation

Join Christoph Börner, Senior Director Digital, Cyara in this webinar where you will learn how to get started with automated chatbot testing; why it’s important to maintain quality assurance throughout the chatbot lifecycle; what tools, techniques, and metrics to include in your testing strategy; and how to improve the quality of your NLP model by testing.

Webinar: The Value of Automated Chatbot Testing

In this webinar, Christoph Börner, Senior Director Digital, Cyara answers commonly asked questions about chatbot testing including why bots fail, what you should be testing, how you can test most effectively – and of course, “can we automate this?”

Webinar: A Framework for your Digital Transformation, Featuring Forrester

To keep pace with customer expectations and the competition, businesses need to approach their digital transformation by modernizing their application development processes. In this webinar, featured speaker Diego Lo Giudice, Vice President and Principal Analyst at Forrester introduces Forrester’s Modern Application Development Model (MADM) and explains how MADM provides a framework for digital transformation initiatives.

Webinar: CX Network – State of CX EMEA – May 2022

Exclusive data from CX Network has revealed that enthusiasm around artificial intelligence and chatbots is particularly strong with CX practitioners working in Europe, Middle East and Africa (EMEA). The common industry practice of manually testing operational workflows and chatbot technologies generates a significant risk of human error and employee dissatisfaction. By using automated testing to examine system integration and experience functionality, companies are fast-tracking productivity and ensuring chatbots become a loyalty-winning feature in customer interactions.